Key Responsibilities:
- Serve as the first point of contact for
customers through phone, email, and in-person visits.
- Handle client inquiries, complaints, and
feedback promptly and professionally.
- Follow up with clients to ensure satisfaction
and issue resolution.
- Update customer records and ensure data accuracy
in the CRM system.
- Coordinate with the technical and implementation
teams to ensure service requests are executed on time.
- Prepare weekly reports on customer interactions
and service feedback.
- Support renewal of subscriptions and communicate
service offers to clients.
Qualifications & Experience:
- Diploma or Degree in Customer Service, Business
Administration, Communication, or a related field.
- Minimum 2 years’ experience in a customer
service role, preferably in a tech, telecommunications, or automotive
service company.
- Excellent communication, interpersonal, and
conflict resolution skills.
- Proficiency in Microsoft Office and basic CRM
tools.
- Strong multitasking skills and ability to work
under pressure.
How to Apply
Send
applications via email to: Vacancies@jantakenya.com with
the subject line clearly stating the Position Title.
Application
Deadline: 23rd Oct 2025
