The position will report to the Client Relations Supervisor and will be responsible for efficiently handling customer complaints, thus enhancing satisfaction
Key responsibilities:
- Receive, acknowledge, and document client
concerns in the system to facilitate accurate tracking and resolution
- Respond to client inquiries about the status and
progress of their complaints to keep them informed and satisfied
- Collaborate with sections such as Inventory
Control and Quality Assurance to resolve complaints, assigning issues
based on severity
- Direct clients to appropriate service points to
enhance their satisfaction and address their needs effectively
- Sign return notes promptly to facilitate the
crediting process for returns
- Share feedback with clients upon complaint
resolution, including providing credit notes if applicable
- Document each complaint in detail, including
logging, tracking the resolution process, and compiling reports for
management review
Job requirements:
- Diploma in Pharmacy or Nursing or Clinical
Medicine or Medical Laboratory or Public Health, or any health-related
field.
- At least one year of experience relevant
experience
- Technical competencies; Proficiency in any ERP
system; knowledge of Microsoft packages; knowledge of pharmaceutical and
medical supplies; communication, problem solving and analytical skills
- Behavioural attributes: high level of integrity,
interpersonal relations, self-driven and keen to details
How to Apply
If you fit the profile of this position,
please submit your application providing the following MANDATORY requirement:
- Detailed CV stating your current position and
salary, expected salary, telephone number and email address
- Copy of National Identity Card
To: hr@meds.or.ke
By: 5th November 2025
