What your day will look like
- A strong focus on supporting customers by
finding solutions to ticket requests.
- Enrich documentation about problem solving,
Q&A, onboarding materials.
- Drive campaigns targeting multiple customers
through digital touch-points and activities.
- Identify high potential as well as high risk
customers from newly onboarded users or customers
- Onboard new customers and introduce them to our
products and support processes. Products include: Ubuntu Pro, MAAS,
Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
- Collaborate with Sales and Support in developing
and delivering engagement plans that fulfill the customer’s objectives.
- Engage with your portfolio of customers to
ensure risk identification
- Collect feedback from customers and format them
for review by the product team
What we are looking for in you
- Customer-facing experience
- An empathetic individual with a natural drive to
help others
- Passion for technology, infrastructure and
Ubuntu in particular is a must
- Excellent presentation skills
- Strong organisational skills, ability to
structure and constantly update documentation
- A team player capable of interacting with all
departments internally
Additional
skills that you might also bring
We at
the Customer Success team strongly appreciate various languages! Therefore, if
you possess proficiency (both written and spoken) in Japanese, Korean, Spanish,
Portuguese, German, French, or Italian, alongside an excellent command of
English, please inform us!
How to Apply
