Job Title: Front Desk Receptionist – AI trainer
Hiring
Organization: Micro1
Location
– Locality: Nairobi
Location
– Region: Kenya
Industry: Admin
Job
Type: Full Time
Salary: KES
Date
Posted: 08/08/2025
Job Summary
Join our
customer’s team as a Front Desk Receptionist – AI trainer, where you’ll combine
the vital role of front-line communication with cutting-edge AI training. This
multifaceted position not only ensures a welcoming and efficient virtual front
desk experience but also leverages your subject matter expertise to elevate the
capabilities of AI systems involved in customer interaction.
Key Responsibilities
- Serve as the first point of contact by
responding to inquiries from the general public, customers, and visitors.
- Provide detailed information regarding the
organization’s activities, departments, office locations, and personnel.
- Accurately log guest and customer interactions,
maintaining high standards for data entry and record keeping.
- Train and support AI systems by sharing
expertise on effective communication, frequently asked questions, and
customer service scenarios.
- Collaborate with cross-functional teams to
improve AI-driven processes and refine training data.
- Assist with scheduling, registration, and
directing inquiries to the appropriate departments or individuals.
- Continuously monitor and assess the performance
of both human and AI-driven front desk operations to suggest enhancements.
Required Skills and Qualifications
- Exceptional written and verbal communication
abilities, demonstrating empathy and clarity at every touchpoint.
- Experience in a receptionist, office assistant,
or related customer-facing role.
- Proficiency with digital communication tools and
ability to adapt to new technology platforms quickly.
- Keen attention to detail and commitment to
maintaining accurate records.
- Strong problem-solving skills and a proactive
approach to addressing inquiries and challenges.
- Familiarity or interest in AI technology, with a
willingness to act as a subject matter expert for training purposes.
- Ability to work independently and as part of a
remote team, maintaining professionalism and reliability.
Preferred
Qualifications
- Experience in training or onboarding new
technologies, particularly within customer service or front desk
environments.
- Background in medical, member services, or
information assistant roles is a plus.
- Prior involvement in process improvement
projects related to digital or AI-driven customer service.
How to Apply
