Job Title: Customer Service Executive- Clean Cooking
Hiring
Organization: Sun King
Location
– Locality: Nairobi
Location
– Region: Kenya
Industry: Customer
Service
Job
Type: Full Time
Salary: KES
Date
Posted: 08/07/2025
Responsibilities
- Handle inbound and outbound customer
communications across multiple channels (calls, SMS, email, WhatsApp).
- Respond to inquiries related to product usage,
payments, installations, and service requests.
- Escalate unresolved or critical issues to
supervisors and relevant departments.
- Record and update customer interactions in CRM
tools with accuracy and clarity.
- Provide first-level troubleshooting support and
educate customers on safe and effective product use.
- Monitor customer satisfaction and proactively
follow up to ensure resolution.
- Share trends, common issues, and customer
insights with the contact centre team to improve service delivery.
- Support customer onboarding efforts in new areas
by answering queries and guiding them through product processes.
Qualifications
- Strong communication skills in English and
Swahili, with the ability to connect with customers empathetically and
professionally.
- At least 1–2 years of experience in a contact
centre, customer service, or front-facing support role.
- Basic proficiency in using CRM tools, mobile
apps, and communication systems.
- A customer-first mindset with a strong sense of
ownership and accountability.
- The ability to remain calm and
solutions-oriented while handling customer complex concerns.
- Familiarity with clean energy or LPG products is
an added advantage.
How to Apply
