Job Title: Customer Experience (CX) Specialist
Hiring
Organization: Artcaffe
Location
– Locality: Nairobi
Location
– Region: Kenya
Industry: Customer
Service
Job
Type: Full Time
Salary: KES
Date
Posted: 08/09/2025
About the Person:
Are you
a guest-obsessed leader who thrives in a fast-paced, dynamic environment? Do
you love creating unforgettable experiences and driving service excellence? If
so, Artcaffé Gastro is looking for you!
Key Responsibilities
Guest
Engagement:
- Ensure a seamless and delightful guest
journey-from warm welcome to fond farewell.
- Gather feedback and encourage guests to share
their experiences through Google reviews.
Team
Leadership & Influence:
- Lead by example with a strong on-floor presence.
- Motivate, mentor, and coach team members in real
time to elevate service standards. Operational Excellence:
- Collaborate with shift managers and kitchen
teams for smooth, efficient service.
- Proactively resolve issues during high-volume
shifts and special events.
Sales
& Upselling:
- Drive revenue by actively promoting Artcaffé’s
delicious offerings through upselling.
- Boost sales during peak hours and events.
Brand
Representation & Growth:
- Confidently represent Artcaffé at events,
building strong guest relationships.
- Foster loyalty that keeps guests coming back for
more!
Reporting
& Insights:
Submit
weekly reports on guest feedback, wins, and team performance.
Qualifications:
- 5+ years in a supervisory role in a high-volume
hospitality setting.
- A degree or diploma in F&B or any other
related course
- Exceptional communication & interpersonal
skills-you love engaging with guests and teams!
- Confident in service recovery, coaching, and
driving sales.
- Energetic, sales-driven, and committed to
excellence.
- Flexible availability for late nights, weekends,
and public holidays.
How to Apply
Submit your resume and a cover letter to hr@artcaffe.co.ke,
with “ACBLCX-082025” as the subject line.
Application Deadline: 15th August 2025
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