Job Summary
The Technical Sales Representative (TSR) will play a key role in
driving customer acquisition, retention, and satisfaction. The position
involves signing up new customers for LPG gas services, onboarding them through
proper vetting and training on smart meter usage, and providing exceptional
customer support. The TSR will also be responsible for resolving customer
complaints, and ensuring safe handling of company resources and products.
Job Details
Key Responsibilities:
- Responsible
for signing up /enrolling new customers to use LPG gas and other
accessories offered by the company in their houses, preferably in the
kitchen area.
- Verify
customer identification by checking original documents. Call back on the
telephone line to confirm the phone number.
- Execute
any other duties as may be assigned by Management from time to time.
- Satisfactorily
take the customer through the contract ahead of installation
- Request
the customer to re-arrange the house in readiness for the cooking solution
taking ventilation into consideration.
- Ensure
the customer/user is present at the time of installation.
- Perform
the task of signing up customer, installation, battery change and cylinder
change as well as any other task as may be assigned by the team leader
from time to time.
- Responsible
for giving honest feedback to operations on any consumer complaints.
- Responsible
for the safe keeping of the support resources provided by the company to
ensure smooth operations in the field (Phones, PPEs and Merchandize)
- Responsible
for effectively communicating to the customers on any information that
will make the experience of the customer good.
- Responsible
for managing the delivery process as stipulated by the organization and
use of the required technology.
- Responsible
for managing the route adherence to support operations optimization by
guiding the logistics on the locations for the new customers.
- In
charge of the volume per sales area
- In
charge of the customer service by communicating correctly any messages
intended to our customers.
- Resolving
customers delivery concerns and escalating all matters to the responsible
persons
- Plays
a role in giving vital information to the organization around the
competitors activities.
- Manages
and maintains all the customers’ accounts in each area.
- Responsible
for taking care of the LPG gas Cylinders and the accessories on the
vehicle (TUKs, Motor Bikes, Canters, etc.).
- Responsible
for Replenishment of used LPG on time.
- Responsible
for the safe keeping of the support resources provided by the company to
ensure smooth operations in the field (Phones, PPEs and Merchandise)
- Responsible
for efficient and timely delivery of the orders to the intended customers.
Orders are categorized into Cylinders that are near depletion or new
placements.
- Responsible
for managing the delivery process as stipulated by the organization and
use of the required technology
- In
charge of the customer service by communicating correctly any messages
intended to our customers.
- Resolving
customers delivery concerns and escalating all matters to the responsible
persons
- Providing
feedback from the customer on any issues arising on time.
Requirements
- Diploma/Degree
in any sales or any related field.
- Minimum
of 1 year experience in sales, customer acquisition & support.
Key Capabilities:
- Integrity,
Honesty, Commitment to Company goals
- Individual
initiative good communication skills on the telephone and in-person
- Friendly
and helpful interpersonal style
- Ability
to stay calm when customers are stressed or upset.
- Attention
to detail.
- Fluent
in English and Kiswahili
How to Apply
