In this role, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on duty.
Key Responsibilities:
- Oversee
all passenger and aircraft handling operations on a shift basis, ensuring
adherence to all arrival/departure checklists, brand requirements, company
policy/procedures and regulatory requirements
- Responsible
for the effective management of safety and security outcomes on a shift
basis through hazard identification, safety and compliance monitoring and
reporting
- Ensure
all flight editing and special guest requirements are met, including but
not limited to assessment, planning and coordination of VIP/MAAS, PRM and
special category guests
- Effectively
liaise with Guest Control, Network Control and SOC to manage operational
disruption recovery and reduce impact to guest service and operational
integrity
- Deliver,
maintain, and rehearse station emergency response plan, disruption
planning, diversion/delay handling and business continuity plans
- Responsible
for on time performance on a shift basis including coordination,
mitigation, accurate reporting, and follow-up of delays
- Airport
ancillary sales promotion, coordination, process compliance monitoring and
adherence to associated targets
- Responsible
for promotion, delivery, monitoring and reporting on customer
service-related standards, including performance against associated KPIs
- Ensuring
adherence to local authority requirements, including but not limited to
arrival/departure documentation and reporting
- Make
day-to-day operational decisions to manage and mitigate operational safety
and security-related risks on a shift basis at station level, through
effective evaluation and decision-making based on conditions, hazards, and
threats
- Identification
and reporting of safety and security-related occurrences and hazards in
accordance with company procedures and local regulation
Qualifications
- Degree
level education desirable (A-level or baccalaureate equivalent) or
relevant industry experience, with a demonstrable knowledge of frontline
service delivery and communication skills
- Previous
exposure to highly pressured and multicultural environment in a
supervisory role within a shift environment required
- Minimum
5-7 years’ experience within service, hospitality, airline, or retail
industry, with a relevant knowledge of aviation, travel industry and/or
airport policies
- Role
requires mature personality with outstanding communication skills,
supervisory skills, and passion to deliver service
- Role
must balance guest-centric focus and corporate interest while maintaining
highest safety and security standards and coordinating teams and service
providers on shift
How to Apply
