Western/Nyanza – Regional Relationship Manager – Personal Banking Job
Equity Bank is one of the region’s leading banks whose purpose
is to transform the lives and livelihoods of the people of Africa socially and
economically by availing them modern and inclusive financial services that
maximize their opportunities. With a strong footprint in Kenya, Uganda,
Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12
million customers – the largest customer base in Africa. Currently the Bank is
seeking additional talent to serve in the role outlined below:
Job
Purpose:
Reporting to the Relationship Manager Business, the Regional Manager Personal Banking has the responsibility to coordinate all the personal banking business at the regional level to ensure the bank strategies, goals and objectives are achieved.
The Regional manager will support the business to achieve its
objectives on Loan Book Growth, Deposit Mobilization, Quality management, Staff
productivity, Mentorship and Training of staff and implement the bank’s
strategy at the regional level.
Responsibilities
Monitoring and
Surveillance.
- Relationship
management of the personal banking borrowers in the region.
- Regular
engagement with staff on arrears management.
- Snap
check customer loan applications during branch visit to ensure
compliance.
- Query
daily arrears report with the officers and branch.
- Ensuring
compliance of staff to P&Ps.
- Train
the BCC and branches on any amendments in the personal banking product
offering.
Market Outreach &
Promotion:
- Hold
consultative meetings with stakeholders e.g. Private, parastatals, NGO’s
and Government institutions,
- Prepare
keynote message for general and specific forums to sell personal banking
value proposition to the market.
- Provide
Marketing and promotion materials to the personal banking officers
- Manage
inquiries on Personal Banking at the regional level and in the
marketplace.
- A
brand ambassador of Equity bank in the market through marketing storms and
intuitional visits
Training,
Mentorship & Coaching
- Oversee
and support in financial literacy in personal banking customers in the
region
- Recommend
training budgets
- Sensitizing
officers on the newly signed MOUs for financial solutions for our
stakeholders.
- Cascade
the personal banking product offerings to officers and the branches.
- Induction
& Training of new Personal banking staff.
- Enhance
the Organization culture and core values among the Sector Team
members.
Growth of the Personal
Banking Loan book.
- Support
branches in growth initiative such as marketing storms
- Seek
and manage Partnerships aligned to the portfolio growth
objectives.
- Relationship
management of the depositors in the region.
- Enforcing
service delivery within the stipulated SLAs.
- Participate
in development of Sector Products and reviews based on market
needs,
- Participate
in formulation of the Sector strategy and ensures its full
implementation.
Staff
Productivity
- Monitor
and hold weekly performance review discussions with Personal banking
officers in the region.
- Identifying
staff gaps, training of new staff and deployment of staff to
branches
- Directs
and executes the Organization staff performance management plans.
- Regional
Sector Staff Growth and development, Talent identification and
recommendation for alignment to available opportunities
- Generate
& Share productivity report with the branches.
Other Roles
- Liaison
with various Sector internal and external Stakeholders in the
Region
- Update
and advise the Segment Head- Personal Banking on progress of Personal
banking business in the region.
- Any
other duties as may be assigned by the line manager
Qualifications
- Business
– related university degree
- At
least 6 years’ experience as a Relationship Manager – Personal Banking/
Consumer Lending.
Key Competencies &
Skills
- Excellent
interpersonal skills and demonstrated conflicts resolution skills.
- Strong
coaching skills
- Strong
communication, presentation, and negotiation skills
- Self-Driven,
an eye for detail and capacity to meet strict deadlines,
- Individual
Leadership skills, Excellent Planning and organizing skills.
- Mature
personality & Team player
- Flexibility
and an ability to change focus areas when needed.
- Self-motivated
and a self-starter.
- Excellent
understanding of personal banking business
- Exhibits
an exceptional degree of creativity and resourcefulness.
- Excellent
business relationship management skills and business closure techniques.
How to Apply
