Pension Admin Assistant Job in Kenya - Madison Group

Job Title: Pension Administrative Assistant

Hiring Organization: Madison Group
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Insurance
Job Type: Full Time
Salary: KES
Date Posted: 07/30/2025

Key Responsibilities

  • Assist in onboarding new members and updating scheme records and member data.
  • Process contributions and prepare schedules for allocation and posting.
  • Compute and prepare standard benefit withdrawal and refund requests for review and approval.
  • Prepare and update member statements and fund summaries under guidance.
  • Organize scheme files, trust documents and support materials for audits and AGMs.
  • Assist in maintaining physical and electronic filing systems in accordance with departmental policy draft standard responses to client queries and maintain call/email logs.

  • Assist in generating periodic reports such as production summaries and claim projections.
  • Support user acceptance testing during system changes and document results.
  • Track and flag missing compliance data or late remittances for follow-up.

Academic and Professional Qualifications required

  • Bachelor’s degree in Economics, Insurance, Actuarial Science, Statistics, Mathematics, or a related discipline.
  • 1–2 years’ experience in pension administration, customer service, or financial operations will be an added advantage.
  • Basic understanding of the Retirement Benefits Act and pension scheme operations in Kenya.
  • Proficiency in Microsoft Office, especially Excel and Word.

Key Competencies

  • Attention to detail and accuracy in data processing.
  • Strong written and verbal communication skills.
  • Good organizational and time management abilities.
  • Proactive, eager to learn, and willing to support team objectives.
  • Willingness to learn pension operations and regulations under minimal supervision.
  • Professional conduct, discretion, and reliability.

How to Apply

Qualified candidates are requested to forward their CV and Cover letter to hr_recruitment@madison.co.ke not later than 7 th August 2025 stating the Role as the Subject of the email.