Job Title: Pension Administrative Assistant
Hiring
Organization: Madison Group
Location –
Locality: Nairobi
Location –
Region: Kenya
Industry: Insurance
Job Type: Full
Time
Salary: KES
Date
Posted: 07/30/2025
Key
Responsibilities
- Assist in onboarding new
members and updating scheme records and member data.
- Process contributions and
prepare schedules for allocation and posting.
- Compute and prepare standard
benefit withdrawal and refund requests for review and approval.
- Prepare and update member
statements and fund summaries under guidance.
- Organize scheme files, trust
documents and support materials for audits and AGMs.
- Assist in maintaining physical
and electronic filing systems in accordance with departmental policy draft
standard responses to client queries and maintain call/email logs.
- Assist in generating periodic
reports such as production summaries and claim projections.
- Support user acceptance testing
during system changes and document results.
- Track and flag missing
compliance data or late remittances for follow-up.
Academic and Professional
Qualifications required
- Bachelor’s degree in Economics,
Insurance, Actuarial Science, Statistics, Mathematics, or a related
discipline.
- 1–2 years’ experience in
pension administration, customer service, or financial operations will be
an added advantage.
- Basic understanding of the
Retirement Benefits Act and pension scheme operations in Kenya.
- Proficiency in Microsoft
Office, especially Excel and Word.
Key Competencies
- Attention to detail and
accuracy in data processing.
- Strong written and verbal
communication skills.
- Good organizational and time
management abilities.
- Proactive, eager to learn, and
willing to support team objectives.
- Willingness to learn pension
operations and regulations under minimal supervision.
- Professional conduct,
discretion, and reliability.
How to Apply
Qualified candidates are requested to forward their CV and
Cover letter to hr_recruitment@madison.co.ke not
later than 7 th August 2025 stating the Role as the Subject of
the email.