Job Title: Receptionist, Cancer Centre
Responsible for welcoming and registering patients,
managing appointments, answering calls, directing visitors, and handling
inquiries with confidentiality and professionalism. Requires a Diploma or
Certificate in Front Office, Customer Service, Health Records, or a related
field, with at least 2 years of reception or administrative experience,
preferably in a healthcare setting. This is a full-time, on-site position based
in Nairobi
Job Summary
To provide professional
reception, administrative, client-service, and sample coordination support to
the NGS Unit by managing front-office activities, facilitating communication
and appointments, maintaining accurate records, and supporting the efficient
flow and documentation of samples received and dispatched by the Unit.
Key
Responsibilities
Manage
the NGS Unit reception and serve as the first point of contact for clients,
visitors, clinicians, and other stakeholders.
Receive
and route samples delivered to the NGS Unit in accordance with established
procedures.
Maintain
a comprehensive log of all samples received and/or sent/dispatched by the NGS
Unit.
Ensure
sample records contain all required information and are kept current.
Flag
discrepancies or missing sample information to the relevant NGS Unit staff.
Coordinate
appointments and routine client enquiries.
Manage
telephone calls, emails, messages, and other correspondence.
Maintain
accurate administrative and sample-related records.
Support
filing, scanning, photocopying, data entry, and document management.
Assist
with meetings, workshops, training sessions, and other NGS Unit activities.
Support
maintenance of reception and administrative supplies.
Maintain
confidentiality of patient, laboratory, and institutional information.
Comply
with hospital, NGS Unit, quality, safety, and infection prevention procedures.
Perform
other related duties as assigned by the supervisor.
Qualifications
Diploma in Business Administration, Secretarial Studies, Health Records, Health
Administration, or a related field.
Additional
training in customer service, records management, or healthcare administration
will be an added advantage.
Relevant Experience
Previous
experience in a hospital, laboratory, healthcare, or other professional service
environment is preferred.
Experience
in reception, customer service, records management, or administrative support.
Experience
maintaining registers, logs, or electronic records.
Proficiency
in Microsoft Office applications and basic data-entry systems.
