Manager, Innovations & Partnerships, Job in Kenya - Family Bank

We are seeking a highly skilled and proactive Manager – Innovations & Partnerships who works closely with internal teams and external partners to drive innovation, foster a culture of continuous improvement, and ensure the Bank remains at the forefront of industry trends and developments.

Reporting to: Head of DFS, Transactional &Ecosystem Banking

Job Purpose:

This role involves exploring new technologies, fintech collaborations, and market opportunities to enhance customer experience, streamline operations, and expand the Bank’s product and service offerings to position the Bank strategically by identifying, developing, and managing innovative solutions and strategic partnerships that align with the Bank’s goals and objectives.

Key Responsibilities:


Business and Financial Performance Accountability

  • Strategy Development: Collaborate with channels managers and stakeholders across the Bank on development of business product strategies, translate business strategies into partner strategies and product strategies and identify partnerships that can grow the business in line with the Banks strategic focus road map.
  • Transactions Execution: Identify, evaluate and prioritize specific opportunities in support of the broader DFS strategy including developing the business case for partnerships (strategic rationales) creatively structuring the partnerships terms in communication with all stakeholders at all stages to secure the buy-in and approvals.
  • Partnership Execution: Monitor partnership performance and track efficacy relative to expectations postclose. Maintain ongoing relationships with partners to ensure compliance and commitments fulfilment.
  • External Partnerships: Maintain a network of relationships across the industry with partners, potential partners, competitors, investors, thought leaders etc. understand the mutual opportunities, pain points and ways to address these with the relevant products offerings.
  • Partnership pipeline: Develop and maintain a partnership pipeline. Success will be measured based on the ability to turn the good ideas into successful businesses and to drive significant revenue impact through effective GTM and cross-selling strategies
  • Industry Expertise: Be a very knowledgeable on competitive and market dynamics, product trends, startups, and technological trends
  • Innovation: Identify key constraints and innovative opportunities for business development, diversification and growth
  • Agile: Champion an agile mindset, continuous improvement and ensure adherence to agile practices

Leadership and People management

  • Actively partner with affiliate business heads and channel managers to grow acceptance points
  • Provide timely and accurate feedback on projects status and closure timeliness
  • Team Player-Participate in group activities as required

Risk, process Control and Operational performance

  • Promote ethical and integrity standards and establish a culture within Family Banks partners establish and demonstrate to all partners the importance of controls
  • Manage all aspects of risks associated with partnerships and supporting functions (AML, KYC, Credit risks, Audits, Regulatory and card schemes compliance)
  • Ensure there is a strong internal control system in place to minimize operational losses, franchise risk and monitor its adequacy and effectiveness.

The Person:

The ideal candidate must possess the following:

Qualifications

  • A bachelor’s degree in a Business-related course, ICT or project Management field from a recognized university
  • Candidate should have over 5 years in partner Management, business development or partner channel development in Digital Financial services or related experience.
  • Inclusive and collaborative -driving teamwork and cross-team alignment.
  • Strong discipline in business management, achieving sales targets and operational excellence
  • Effective communication skills are critical and ability to present complex ideas and concepts to a wide range and size of audiences across the Bank and partners.
  • Deep understanding of digital transformation business drivers, network infrastructure, cyber security workplace productivity and collaboration tools, platform capabilities and solutions that generate partner growth and innovation
  • Experience in working with customers and partners in various industries
  • Good understanding of the Banks technologies is a plus
  • Demonstrate responsiveness and ability to work and execute tasks with urgency and accuracy.
  • Customer focused and resulted oriented
  • Good project management including understanding and planning for operational risk
  • Knowledge of Banking operations, operational risk management and service delivery
  • General knowledge of digital payments services
  • Excellent Verbal and written communication skills

Key Competencies and Attributes

  • Deep understanding of the partnership lifecycle management
  • Demonstrated experience in building partners that deliver outcomes within the Bank
  • Business strategy and market development expertise with deep analytical and business modeling skills.
  • Deep understanding of product technology and creating great customer experiences
  • Deep understanding of how to create a new business offering from scratch via different forms of partnership and strategic investment while keeping focus on market share and revenue growth.
  • Deep understanding of the Banking and regulatory framework in Kenya and at large
  • Ability to communicate and influence all levels of Bank executives and all functions
  • Excellent and creative written and communication skills, outstanding problem solving, negotiation, presentation and selling skills
  • Strong analytical skills with financial and business planning experience, including developing budgets, financial models and strategic analysis.
  • Digital Financial services industry knowledge: Deep understanding of Banking and Financial services including emerging technologies, trends and market dynamics.

How to Apply

ALL applicants MUST apply online to email: recruitment@familybank.co.ke; closing date is 5th July 2025.
Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.