We are seeking a highly skilled and proactive Manager – Innovations & Partnerships who works closely with internal teams and external partners to drive innovation, foster a culture of continuous improvement, and ensure the Bank remains at the forefront of industry trends and developments.
Reporting
to: Head of DFS, Transactional &Ecosystem Banking
Job
Purpose:
This
role involves exploring new technologies, fintech collaborations, and market
opportunities to enhance customer experience, streamline operations, and expand
the Bank’s product and service offerings to position the Bank strategically by
identifying, developing, and managing innovative solutions and strategic
partnerships that align with the Bank’s goals and objectives.
Key Responsibilities:
Business
and Financial Performance Accountability
- Strategy
Development: Collaborate with channels managers and stakeholders across
the Bank on development of business product strategies, translate business
strategies into partner strategies and product strategies and identify
partnerships that can grow the business in line with the Banks strategic
focus road map.
- Transactions
Execution: Identify, evaluate and prioritize specific opportunities in
support of the broader DFS strategy including developing the business case
for partnerships (strategic rationales) creatively structuring the
partnerships terms in communication with all stakeholders at all stages to
secure the buy-in and approvals.
- Partnership
Execution: Monitor partnership performance and track efficacy relative to
expectations postclose. Maintain ongoing relationships with partners to
ensure compliance and commitments fulfilment.
- External
Partnerships: Maintain a network of relationships across the industry with
partners, potential partners, competitors, investors, thought leaders etc.
understand the mutual opportunities, pain points and ways to address these
with the relevant products offerings.
- Partnership
pipeline: Develop and maintain a partnership pipeline. Success will be
measured based on the ability to turn the good ideas into successful
businesses and to drive significant revenue impact through effective GTM
and cross-selling strategies
- Industry
Expertise: Be a very knowledgeable on competitive and market dynamics,
product trends, startups, and technological trends
- Innovation:
Identify key constraints and innovative opportunities for business
development, diversification and growth
- Agile: Champion
an agile mindset, continuous improvement and ensure adherence to agile
practices
Leadership
and People management
- Actively
partner with affiliate business heads and channel managers to grow
acceptance points
- Provide timely
and accurate feedback on projects status and closure timeliness
- Team
Player-Participate in group activities as required
Risk,
process Control and Operational performance
- Promote ethical
and integrity standards and establish a culture within Family Banks
partners establish and demonstrate to all partners the importance of
controls
- Manage all
aspects of risks associated with partnerships and supporting functions
(AML, KYC, Credit risks, Audits, Regulatory and card schemes compliance)
- Ensure there is
a strong internal control system in place to minimize operational losses,
franchise risk and monitor its adequacy and effectiveness.
The
Person:
The
ideal candidate must possess the following:
Qualifications
- A bachelor’s
degree in a Business-related course, ICT or project Management field from
a recognized university
- Candidate
should have over 5 years in partner Management, business development or
partner channel development in Digital Financial services or related
experience.
- Inclusive and
collaborative -driving teamwork and cross-team alignment.
- Strong
discipline in business management, achieving sales targets and operational
excellence
- Effective
communication skills are critical and ability to present complex ideas and
concepts to a wide range and size of audiences across the Bank and
partners.
- Deep
understanding of digital transformation business drivers, network
infrastructure, cyber security workplace productivity and collaboration
tools, platform capabilities and solutions that generate partner growth
and innovation
- Experience in
working with customers and partners in various industries
- Good
understanding of the Banks technologies is a plus
- Demonstrate
responsiveness and ability to work and execute tasks with urgency and
accuracy.
- Customer
focused and resulted oriented
- Good project
management including understanding and planning for operational risk
- Knowledge of
Banking operations, operational risk management and service delivery
- General
knowledge of digital payments services
- Excellent
Verbal and written communication skills
Key
Competencies and Attributes
- Deep
understanding of the partnership lifecycle management
- Demonstrated
experience in building partners that deliver outcomes within the Bank
- Business
strategy and market development expertise with deep analytical and
business modeling skills.
- Deep
understanding of product technology and creating great customer
experiences
- Deep
understanding of how to create a new business offering from scratch via
different forms of partnership and strategic investment while keeping
focus on market share and revenue growth.
- Deep
understanding of the Banking and regulatory framework in Kenya and at
large
- Ability to
communicate and influence all levels of Bank executives and all functions
- Excellent and
creative written and communication skills, outstanding problem solving,
negotiation, presentation and selling skills
- Strong
analytical skills with financial and business planning experience,
including developing budgets, financial models and strategic analysis.
- Digital
Financial services industry knowledge: Deep understanding of Banking and
Financial services including emerging technologies, trends and market
dynamics.
How to
Apply
ALL
applicants MUST apply online to email: recruitment@familybank.co.ke;
closing date is 5th July 2025.
Canvassing will automatically disqualify the candidate. Only shortlisted
candidates will be contacted.
