We are seeking a highly skilled and proactive Manager – Acquiring position at Family Bank as the leading provider of Merchants payment and collection solutions serving all Business segments and NFI growth.
Reporting
to: Head of DFS, Transactional & Ecosystem Banking
Job
Purpose:
The
incumbent will be responsible for overseeing the acquisition process for new
clients or customers, develop and implement strategies to identify potential
clients, build relationships, and negotiate contracts to secure new business
opportunities and developing and growing the acquiring Business of the Bank
Key
Responsibilities:
Business and Financial Performance
- Responsible for
developing the Business Merchant Acquiring- (POS & E-commerce)
strategy for the Bank.
- Onboarding new
merchants for the bank in line with the banks’ strategic plan.
- Responsible for
end to end merchant lifecycle-planning, execution and delivery of relevant
digital solutions to merchants including Lipa Na Family, PDQs to improve
customer experience and grow revenue.
- Ensure pricing
and contracts with Merchants are in line with the Bank policy.
- Work with
Business and products managers to deliver the best digital collection
solutions for clients.
- Build
value-based relationship and product training with internal staff and
customers
- Ensure
affiliate distribution is optimized leveraging continuous customer
analysis and engagement, identify and execute commercial and market
initiatives for incremental volumes /revenue/profit.
- Ensure
developments of products to enhance proposition and develop long term
profitable relationships.
- Actively pursue
new opportunities and partnerships to improve the route to market,
leveraging best practices.
- Execution and
implementation of a compelling and strong merchant acquiring CVP,
developments and enhancements related to the overall acquiring business.
- Prospecting new
accounts and manages a portfolio of accounts (key merchants).
- Strong
understanding of e-commerce platforms.
- Develop and
execute plans to drive traffic, increase conversions, and optimize the
overall online shopping experience.
- Conduct market
analysis to identify competitive information on new developments in the
market.
Customer
Management
- Engage
customers and propose digital solutions that will improve their business
models.
- Ensure
application of Merchant programs are designed to enhance Family Bank Brand
Equity.
- Drive
horizontal expansion through outlet creation incentive programs.
- Ensure high
customer satisfaction as measured and monitored through client engagement
and surveys.
Leadership
and People management
- Actively
partner with affiliate business heads and channel managers to grow
acceptance points.
- Provide timely
and accurate information on Merchant management activities.
- Embed digital
collections in affiliate culture through regular engagements with all
staff.
- Participate in
group activities as required.
Risk,
process Control and Operational performance
- Promote ethical
and integrity standards and establish a culture within Family Banks
merchants’ network, establish and demonstrate to all merchants the
importance of controls
- Manage all
aspects of risks associated with the Acquiring Business and supporting
functions (AML, KYC, Credit risks, Audits, Regulatory and card schemes
compliance)
- Ensure there is
a strong internal control system in place to minimize operational losses,
franchise risk and monitor its adequacy and effectiveness.
- Manage and
maintain relationships with key stakeholders and 3rd relationships
involved in Acquiring business
Strategic
Initiatives
- Strategically
prioritize segments to achieve commercial viability of the Acquiring
business
- Lead strategic
initiatives which position Family Bank as the partner of choice for
business payment needs banking services from a customer experience
perspective.
- Implement a
loyalty program for merchants and customers to increase growth in product
sales.
The
Person:
The
ideal candidate must possess the following:
Qualifications
- Candidate
should have 3-5 years of product development and management, excellent
interpersonal skills, strong execution and technical skills
- Working
knowledge of the card payments cycles and schemes, and Merchant acquiring
business
- Relevant
experience with at least 4 years in cash management, Ecosystem Banking and
transactional Banking environment
- Proven
experience in card business management, preferably in a financial services
or banking environment, with a focus on credit cards, debit cards, or
prepaid cards
- Good
understanding of operations and technological processes related to API
integrations.
- Strong client
focuses with ability to understand client needs and stay abreast of
client, industry and market trends
- Good
interpersonal skills with the ability to sustain effective relations
internally and externally at all levels of the organization.
- Demonstrate
responsiveness and ability to work and execute tasks with urgency and
accuracy.
- Customer
focused and result-oriented
- Good project
management including understanding and planning for operational risk
- General
knowledge of digital payments services
- Excellent
Verbal and written communication skills
Key
Competencies and Attributes
- Understands the
Banking Act and Central Bank of Kenya (CBK) prudential guidelines, high
levels of professionalism and professional development.
- Excellent
people management skills, team motivation and leadership competence.
- Candidate
should be able to work regionally.
- Good
negotiation skills.
- Good listening
skills.
- Pleasant and
able to relate well in diverse social set ups and teams.
- Upholds high
standard of Professionalism, integrity and respect for others.
How to
Apply
ALL
applicants MUST apply online to email: recruitment@familybank.co.ke;
closing date is 5th July 2025.
Canvassing will automatically disqualify the candidate. Only shortlisted
candidates will be contacted.
