We are seeking a highly skilled and proactive Manager -Agency banking position at Family Bank as the leading SME Bank in Kenya by delivering Banking to our customers’ doorsteps.
Reporting
to: Manager – Head of DFS, Transactional & Ecosystem Banking
Job
Purpose:
The
incumbent will be responsible for overseeing the acquisition process for new
clients or customers, develop and implement strategies to identify potential
clients, build relationships, and negotiate contracts to secure new business
opportunities. Developing and growing the acquiring Business of the Bank
Key
Responsibilities:
Business and Financial Performance
- Responsible for
developing the agency Banking strategy for the Bank.
- Onboarding new
Agents for the Bank in line with the Banks’ strategic Plan
- Responsible for
end to end Agent Lifecycle-Planning, execution and delivery of relevant
digital solutions to Agents to improve customer experience and grow
revenue.
- Ensure pricing
and contracts with Agents are in line with the Bank policy
- Work with
Business and products managers to deliver the best solutions for agents
- Build Value
-Based relationship and product training with internal staff and customers
- Ensure
affiliate distribution is optimized leveraging continuous customer
analysis and engagement, identify and execute commercial and market
initiatives for incremental volumes /revenue/profit.
- Ensure
developments of products to enhance proposition, to achieve new businesses
and develop long term profitable relationships
- Actively pursue
new opportunities and partnerships to improve the route to market,
leveraging best practices
- Execution and
implementation of a compelling and strong Agent acquiring CVP,
Developments and enhancements related to the overall agency business.
- Prospecting new
accounts and manages a portfolio of Accounts (Key Agents).
- Develop and
execute plans to drive traffic to agents
- Conduct market
analysis to identify competitive information on new developments in the
market
- Ensuring CBK
Prudential guidelines are followed by all agents and internal
stakeholders.
Customer
Management
- Engage Agents
and propose digital solutions that will improve their business models
- Ensure
application of Agent programs are designed to enhance Family Bank Brand
Equity
- Drive
horizontal expansion through outlet creation incentive programs
- Ensure high
customer satisfaction as measured and monitored through client engagement
and surveys.
Leadership
and People management
- Actively
partner with affiliate business heads and channel managers to grow
acceptance points
- Provide timely
and accurate information on Agent management activities
- Embed digital
collections in affiliate culture through regular engagements with all
staff
- Participate in
group activities as required Risk, process Control and Operational
performance
- Promote ethical
and integrity standards and establish a culture within Family Banks
Agents’ network, establish and demonstrate to all Agents the importance of
controls
- Manage all
aspects of risks associated with the Acquiring Business and supporting
functions (AML, KYC, Credit risks, Audits, Regulatory and card schemes
compliance)
- Ensure there is
a strong internal control system in place to minimize operational losses,
franchise risk and monitor its adequacy and effectiveness.
- Manage and
maintain relationships with key stakeholders and third relationships
involved in Acquiring business.
The
Person:
The
ideal candidate must possess the following:
Qualifications
- Candidate
should have over 5 years of product development and management, excellent
interpersonal skills, strong execution and technical skills
- Working
knowledge of the card payments cycles and schemes, and Agent acquiring
business
- Good
understanding of operations and technological processes related to API
integrations.
- Understands the
Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high
levels of professionalism and professional development.
- Strong client
focuses with ability to understand client needs and stay abreast of
client, industry and market trends
- Good
interpersonal skills with the ability to sustain effective relations
internally and externally at all levels of the organization.
- Good
interpersonal skills to drive teamwork and work effectively in
cross-cultural teams to drive value for our clients and the Bank.
- Demonstrate
responsiveness and ability to work and execute tasks with urgency and
accuracy.
- Customer
focused and results oriented
- Good project
management including understanding and planning for operational risk
- Knowledge of
Banking operations, operational risk management and service delivery
- Distribution
management and Channel Management experience is an added advantage
- General
knowledge of digital payments services
- Excellent
Verbal and written communication skills.
Key
Competencies and Attributes
- Excellent
people management skills, team motivation and leadership competence.
- Candidate
should be able to work regionally.
- Demonstrate the
capability to build and maintains strong relationships.
- Good
negotiation skills.
- Good listening
skills.
- Pleasant and
able to relate well in diverse social set ups and teams.
- Upholds high
standard of Professionalism, integrity and respect for others.
How to
Apply
ALL
applicants MUST apply online to email: recruitment@familybank.co.ke;
closing date is 5th July 2025
Canvassing
will automatically disqualify the candidate. Only shortlisted candidates will
be contacted.