M.P. Shah Hospital is looking to recruit a professional and evidence-driven person for a vacancy in the Marketing, Brand & Communications Department, as the Client Relations Officer.
Reporting to the Clients Relations Manager, the overall purpose
of this role is to support business growth and development by assisting in
prospecting, negotiating and closing new revenue streams for B2B & B2C
accounts and promoting good business relations with existing customers.
Duties & Responsibilities:
- Develop,
implement and deliver business development targets as per sales plan.
- Identify
and create product wise customer data base, target list and masters.
- Establish,
develop and maintain business relationships with consultant doctors and
medical fraternity, insurance companies and corporate clients.
- Conduct
regular need-based market research to gather relevant data in order to
analyze products, services, competition and trends.
- Gather
and document regular feedback from clients, communicate to respective
heads of departments and work on a clear action plan.
- Effectively
communicate and promote products, services, packages, plans, features, and
benefits to existing and prospective clients.
- Organize
and manage events like health camps, disease detection camps, CMEs and CSR
activities.
- Contribute
to the strategic planning of an annual or long-term marketing plan to
drive forward agreed company objective.
- Build
relationship with external partners who include key corporate clients,
insurance firms, referring doctors and hospitals within the region.
- Holistic
marketing of the organization, the facilities available and the various
services offered.
- Compile
and distribute financial and statistical information monthly, and writing
field visit reports on daily basis.
- Maintain,
build and update a mailing database.
- Maintain
continuity among work teams by documenting and communicating actions,
irregularities and continuing needs.
Qualifications
& Requirements
- Bachelor’s
degree in Public Relations, Business Administration, Marketing or any
other business related field.
- Minimum
2 years’ experience in sales, customer service or business development,
preferably in hospital industry.
- Should
also possess/demonstrate the below competencies:
- Good
analytical and negotiation skills.
- Customer
orientation and ability to adapt/respond to different types of characters.
- Excellent
interpersonal and presentation skills.
- Ability
to multi-task, prioritize, and manage time effectively.
- Excellent
Public Relations and Relationship building acumen.
How to Apply
