Responsibilities
Financial
- Scrutinize
financial and operational reports, and action any necessary corrections on
a daily, weekly, or monthly basis.
- Ensure all
customer and account records are accurate and up to date, including proper
filing and updating of customer records on the bank system.
- Handle all
correspondence related to the portfolio, including emails, phone calls,
messages, and documentation.
- Follow through
promptly and meticulously on instructions provided by the Relationship
Manager.
- Keep the
Relationship Manager informed of progress and surface any issues,
complaints, or claims transparently.
Customer
- Provide prompt
and professional attention to all customer-related matters.
- Maintain
accurate, up-to-date customer records across all systems and touchpoints.
- Develop
knowledge of products and credit application processes to reduce rework
and ensure timely service delivery.
- Deliver
consistent and courteous communication to support positive customer
experiences.
Functional
Responsibilities
- Work
collaboratively with internal enabler departments to meet turnaround times
and service level agreements (SLAs).
- Build and
maintain strong internal relationships through effective cooperation and
regular communication.
- Share
information and support team goals by being considerate and helpful to
colleagues.
- Continuously
enhance understanding of products, systems, and processes to improve
service and efficiency.
Internal
Business Process
- Review and
correct internal reports regularly to support operational accuracy.
- Adhere to
internal procedures for documentation and data management.
- Execute
instructions effectively, with diligent follow-up and accountability.
- Communicate
openly about delays, customer issues, or process challenges.
- Promote
continuous improvement through teamwork and knowledge sharing.
Job
Specification
Academic
Qualifications
- Minimum of a
Bachelor’s Degree in a relevant field.
- Proficiency in
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.
- A professional
qualification in Customer Relationship Management or Sales & Marketing
is an added advantage.
Professional
Qualifications & Experience
- Prior
experience in Sales, Personal Banking, Business Banking, or Corporate
Banking is a strong advantage.
- On-the-job
training will be provided for candidates meeting basic criteria.
Desired
Work Experience
Minimum
of 6 months’ experience in a banking environment.
Personal
Attributes & Core Skills
- Self-starter
with a high degree of self-motivation.
- Independent and
strategic thinker who can act with initiative.
- Strong
interpersonal skills with a customer-focused attitude.
- Proven ability
to prioritize tasks and work effectively under pressure.
- High level of
attention to detail and accuracy.
- Flexible and
open-minded, adaptable to change.
- Excellent
collaboration and teamwork capabilities.
- Process-oriented
with a focus on continuous improvement.
- Strong
communication and presentation skills.
- Proficiency in
spreadsheet tools (e.g., Microsoft Excel).
Key
Internal Interactions:
- Enabler
departments (e.g., Credit, Compliance, Operations)
- Other members
of the Relationship Management team
Key
External Interactions:
Clients/Customers
Vendors
and Service Providers (as required)
How to
Apply
To
apply, please send your applications to recruitment@cibke.com with
the subject being the title of the job.
Listing Closes on 2nd August
2025
