The Account Executive (AE)-Utilities, reporting to the Customer Service Manager-Utilities, will be a link between clients and the technical team, and will be tasked to perform functions geared to improve B2B and B2C.
Responsibilities
The key functions associated with each position is disaggregate
of the broad purpose of the position.
- Take
ownership of customer issues and follow incidents to resolution
- Meets
with the clients regularly to get their feedback on the company service
provision
- Focused
on accurate client utilities accounts creation, connections, and billing
- Continuously
keep clients updated on service provision, interruptions, and uptime
- Liaise
with the technical team in the utilities service provision to clients
- Provide
accurate, insightful, and timely reports, memos, and presentations
- Maintain
and build new client relationships
Qualifications
Skills and Experience
- Degree
in Business Administration, Engineering, Marketing, or relevant field.
- Proven
work experience as an Account Manager, Customer Service, Field Service or
equivalent.
- Working
experience with CRM and billing systems
- Flexible
to work nights, weekends, and holidays.
How to Apply
