You will be responsible for managing resources, staff, developing and attaining sales goal. Delivering customer service, maintaining a healthy portfolio, implement strategies on penetration of business segments, markets and growing the branch revenue.
Roles
and responsibilities:
- Prepare
financial statements for the branch.
- Meet set KPI’s
in this role
- Manage branch
performance with regard to sales, collection, PAR and efficiency.
- Manage
employees and lead day-to-day responsibilities.
- Recruit and
interview new employees
- Assist with
customer service to ensure overall customer satisfaction.
- Oversee reports
for budgets and financial reports.
- Create plans
and forecasts that are built to fit future needs.
- Work to grow
business and customer acquisition.
- Manage and
control branch staff’s proper qualification, capacity and experience.
- Supervising a
branch’s staff and delegating responsibilities.
- Overseeing
credit and loan approval.
- Marketing the
local branch to potential customers.
- Fostering
customer relations by answering questions and solving issues.
- Setting and
tracking a branch’s sales and collection goals.
- Ensuring proper
efficiency of the branch and it’s loan book.
- Collaborating
with higher management to discuss the branch’s performance.
- Other
tasks/projects as assigned.
Summary of Qualifications:
- A minimum of 5
years of microfinance experience, experience in computer skills preferably
spread sheets and understanding loan management apps, keen to details,
implementation, follow-up and results oriented.
How to
Apply
Qualified
candidates should send their applications
to magdaline@phoenixcapital.co.ke and
copy daisy@phoenixcapital.co.ke by Tuesday, 1st July 2025.
our
application must include a covering letter highlighting relevant experience and
key achievements, a detailed CV, a daytime phone contact, valid email address
and the names and telephone contacts of three professional referees.
