Job Purpose:
This resource will provide both functional and technical
expertise in critical areas, including payment systems (clearing, international
money transfers, billers, etc.), branch operations, HO operations, credit
systems, cash deposit machines, CRM systems, and business reporting.
Additionally, they will be responsible for Level 2 support, ensuring efficient
ticket resolution across incidents, requests, and problem management.
Beyond core technical support, this role will contribute to
system availability and uptime, value-added service initiatives, project
activities, training, and talent development.
Key Responsibilities
- Applications
Monitoring – Continuously tracking the performance and availability of
banking applications, such as core banking, payment systems, integrations
with third party applications.
- Troubleshooting
& Incident Management – Quickly identifying, diagnosing, and resolving
application issues that may impact business operations.
- User
Support – Providing level 2 support to the business.
- Project
support – be a subject matter expertise in supporting value-added services
and project implementation.
- Change
Management – Coordinating application updates, patches, and new releases
to minimize disruption to business operations.
- Performance
Optimization – Analyzing application performance metrics and implementing
improvements to enhance speed, reliability, and efficiency.
- Security
& Compliance – Ensuring that application support activities adhere to
stringent industry security standards and regulatory requirements.
- Disaster
Recovery & Business Continuity – Participating in the development and
testing of recovery plans for critical banking applications.
- Vendor
Liaison – Collaborating with partners and third-party service providers to
resolve complex issues and manage service level agreements.
- System
Integration – Assisting in the integration of various business
applications to ensure seamless data flow and functionality.
Qualifications
- Educational
Background – A degree in Computer Science, Information Technology,
Software Engineering, or a related field.
- Technical
Skills – Proficiency in programming paradigms (Java, Python, SQL),
operating systems (Linux, Windows), and database management.
- ITIL
Certification – Knowledge of IT Service Management (ITSM) frameworks, such
as ITIL, is added advantage.
- Project
Management Training – Certifications like PMP or Agile methodologies is an
added advantage.
- Security
& Compliance Knowledge – Understanding of cybersecurity best practices
and regulatory compliance is added advantage.
- Problem-Solving
& Analytical Skills – Ability to diagnose and resolve complex
technical issues efficiently.
- Communication
& Collaboration – Strong interpersonal skills to work with
cross-functional teams, vendors, and end-users.
Experience
- Industry
Experience – Prior experience in application support, particularly in
financial services, banking, or insurance.
- 3
years minimum –in financial services, banking, or insurance.
How to Apply
