Location – Machakos Region
Responsibilities
Sales and Service: Time
split 70%
- Conduct
an annual review of customers’ borrowing facilities (and interim review if
customer circumstances [risk profile] dictate).
- Consult
customer owners /managers on financial/credit issues and general business
practices/ideas.
- Determine
the key messages, e.g. agreed-on service standards, negotiated pricing,
relationship team contact points (including introductions to new
personnel), and new product changes. Calculating the most appropriate
means of communicating them to customers.
- Deal
with, and find resolutions for, customer complaints.
- Determine
the products that are most effective in meeting customers’ needs and be
able to sell these, at short notice, both reactively and proactively.
- Plan
and coordinate any marketing approaches for new business and actively
develop existing relationships. Coordinate approaches to the portfolio by
businesses across the Group.
- Monitor
and ensure adherence to risk service standards.
- Conduct
an annual review of customers’ borrowing facilities (and interim review if
customer circumstances [risk profile] dictate).
- Consult
customer owners /managers on financial/credit issues and general business
practices/ideas.
Determine
the key messages, e.g. agreed service standards, negotiated pricing,
relationship team contact points (including introductions to new
personnel), and new product changes. Calculating the most appropriate
means of communicating them to customers.- Deal
with, and find resolutions for, customer complaints.
- Determine
the products that are most effective in meeting customers’ needs and be
able to sell these, at short notice, both reactively and proactively.
- Plan
and coordinate any marketing approaches for new business and actively
develop existing relationships. Coordinate approaches to the portfolio by
businesses across the Group.
- Monitor
and ensure adherence to risk service standards.
Business Management: Time split 25%
- Research,
create, and follow up on a target list for potential new business.
- Identify
priority customers using the Customer Prioritization Guidelines to assess
their present and potential contributions.
- Gather
all the required information that is needed to prepare and assess credit
applications. The role holders will be expected to input certain key
information such as judgmental information (They will work closely with
SME Credit)
- Monitor
and control the quality of the portfolio using “Condition of Sanction”
triggers where possible and in accordance with RM guidelines and Bank
policy.
- Manage
“Early Warning List” customers to reduce risk, following H.O. and Regional
guidance provided.
- Adhere
to procedures and guidelines within the BB RMCD.
Staff Management: Time
split 5%
- Day-to-day
support to Enterprise Bankers and branch staff in the provision of
consistent service quality and risk.
- Manage
your own leave plan.
- Offer
support as per business request.
Risk & Control
Objective
“Ensure that all activities and duties are carried out in full
compliance with regulatory requirements, Enterprise-Wide Risk Management
Framework, and internal Absa Bank Kenya Plc Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.”
Qualifications
Education: Business Degree
Preferred Experience
- Knowledge
of the bank’s products, services, and policies required to undertake the
role:
- The
job holder will be required to have a detailed knowledge of the core set
of Business Banking products.
For Complex products, a
good knowledge will be required sufficient to: –
- Recognize
the changing needs of the customer.
- Identify
products/service that best satisfies customer need.
- Introduce
the product/service.
- Coordinate
the introduction of the relevant Group product specialist.
- Deal
with customers directly as required.
- A
good knowledge of the products & services available in the Personal
Sector is also required to satisfy the individual financial needs of
business owners/key individuals.
- The
job holder will require a broad understanding of policies and strategies
across the Group as they relate to the demands of the customer base.
How To Apply
