Reports to: Store Manager
About
Us:
254 Curtain Hub Store is a growing interior furnishing business
specializing in quality curtains, blinds, and accessories. We are committed to
offering excellent customer service and stylish, functional solutions for our
clients.
Job Summary:
We are seeking a reliable and proactive individual to assist with customer
support, site visits, supervision of installations, deliveries, schedule
planning, and general administrative tasks. The ideal candidate is organized,
courteous, and willing to learn on the job.
Key Responsibilities:
Customer Support:
- Answer
incoming calls and respond to client inquiries professionally.
- Record
customer requirements and follow up as needed.
Site Visits &
Measurement:
- Visit
client sites to take accurate window and space measurements.
- Communicate
measurement details clearly to the production team.
Schedule Planning:
- Maintain
a daily/weekly schedule of site visits, installations, and deliveries.
- Coordinate
with clients, installers, and the store manager to ensure timely service.
- Adjust
and update the schedule as new bookings come in.
Supervision of
Installations:
- Accompany
and supervise curtain/blind installers at client sites.
- Ensure
proper installation, client satisfaction, and clean-up.
Deliveries &
Errands:
- Deliver
products to clients or suppliers as needed.
- Assist
with sourcing and collecting materials for ongoing jobs.
Administrative Support:
- Maintain
records of customer bookings, payments, and job statuses.
- Support
filing, stock tracking, and basic data entry tasks.
Qualifications & Skills:
- KCSE
certificate minimum.
- Previous
experience in customer service, field coordination, or admin is an
advantage.
- Must
be polite, professional, and presentable.
- Good
time management and planning skills.
- Comfortable
using mobile apps (e.g., WhatsApp, Google Calendar, Notes).
- Attention
to detail, especially for measurements and scheduling.
- Ability
to ride a motorbike (with a valid license) is a plus but not mandatory.
Work Conditions:
- Monday
to Saturday (hours based on client appointments and store operations).
- Role
involves field visits, occasional lifting, and client interaction.
NB: Male candidates are
encouraged to apply
How to Apply
If you are up to the challenge and possess the necessary
qualifications and experience, please send your CV only quoting the job title
in the email subject (Customer Support & Field
Assistant) HERE before 26th
May 2025
