Responsibilities
- Engaging
prospective parents via different channels i.e. Phone Calls, Emails, SMS,
or Whatsapp, and booking them for an Open Day based on their campus of
interest as well as scheduling students for grade-specific assessments.
- Engaging
leads and generating applications for all current campuses in Kenya and
developing proper strategies that maximise on the conversion rate of
qualified leads to applications
- Respond
promptly and professionally to all incoming and outgoing calls to maintain
excellent customer service and reduce drop-off.
- Accurately
process call engagements and ensure all parent data is captured in line
with quality and time standards.
- Efficiently
utilize Nova Pioneer’s reference materials to provide accurate and timely
information to prospective parents
- Work
closely with the Admissions team to address unresolved queries and support
a seamless customer experience.
- Track,
analyze and report parent engagement data to recommend improvements in
communication strategies and enrolment processes.
- Assist
with special projects and duties as assigned by your manager.
Qualifications
- A
Bachelor’s Degree in Marketing/Commerce/Business Administration or any
other relevant related field.
- Experience:
Minimum 1 year in a customer-facing role — sales, admissions, customer
service, communications, or business development preferred.
Academics:
- Exceptional
Communicator: You speak clearly, confidently, and persuasively.
- You
write well and are comfortable adapting your tone to suit your audience.
- Empathetic
and Customer-Focused: You listen actively, understand parent needs, and
craft thoughtful responses that build trust and rapport.
- Strategic
Thinker: You can segment audiences, plan engagement journeys, and adapt
strategies for different customer types and stages.
- Driven
by Results: You are goal-oriented, proactive, and accountable. You take
initiative and care deeply about hitting enrolment targets.
- Your
manager describes you as a self starter
- Organized
and Reliable: You can juggle multiple conversations and follow-ups, meet
deadlines, and stay on top of your work with minimal supervision.
- Collaborative:
You are a team player who thrives in cross-functional environments and
brings energy and ideas to the table.
- You
have the ability to thrive in a fast‐paced, entrepreneurial environment
- You
are excited about our organizational culture—and in particular, you are
fired up to challenge yourself by embracing mutual vulnerability and a
firehose of feedback
How To Apply
