Key Responsibilities:
Customer Interaction:
- Respond
promptly to customer inquiries via phone, email, live chat, and social
media.
- Handle
customer complaints, provide appropriate solutions, and follow up to
ensure resolution.
- Maintain
a positive, empathetic, and professional attitude toward customers
always.
Problem Resolution:
- Identify
and assess customers’ needs to achieve satisfaction.
- Troubleshoot
and resolve customer issues accurately and efficiently.
- Escalate
unresolved issues to the appropriate departments or management.
Product Knowledge:
- Develop
a deep understanding of the company’s products and services.
- Stay
updated with product changes and enhancements to provide accurate
information.
Documentation and
Reporting:
- Document
all customer interactions, inquiries, and complaints in the CRM
system.
- Prepare
and maintain detailed records of customer interactions and
transactions.
- Provide
feedback on the efficiency of the customer service process.
Team Collaboration:
- Collaborate
with other team members to ensure consistent and high-quality customer
service.
- Participate
in team meetings, training sessions, and ongoing professional
development.
- Sales.
Respond to all sales inquiries and generate applications from the
inquiries.
Qualifications
Education:
- Diploma
or equivalent; a college degree in Business Administration, or related
field is preferred.
Experience:
- Previous
customer service experience is preferred.
How To Apply
