Key Responsibilities
- Maintain a good
relationship between Glovo and our partners through scalable tools/
initiatives and having good partner support.
- Optimize Glovo
visibility in our partners through marketing actions and our marketing
kits.
- Understand
motives of inactive partners and churn and make plans to improve MoM.
- Define scalable
processes, making sure long tail partners are self-sufficient in using our
tools.
- Draw and
execute plans to make the portfolio grow through promos, marketing
activations and selling positioning assets
- Identify new
assets to sell to the long tail partners and implement the whole process.
- Review and
propose partner communications, ensuring partner engagement and long-term
relationships.
- Raise product
requests to improve partners UX and scalability. Identify tech features
improvements and give proactive feedback to HQ.
- Work on
improving Kpis for the long tail partners through comms, tech releases,
new features implementation, and different analysis and tests
- Improve
operational efficiency of our partners by making sure we always deliver
the best service to our customers.
Qualifications
- Experience in
Account Management, Customer Service or Business Consultancy
- Preferably
experience in FMCG, food-hospitality or on-demand delivery industry
- Effective
English written and communication skills
- High level of
excel skills required
- Mass
communication tools skills will be valued
- Determined to
get things done: no job is too big or too small
- Organized and
detail-oriented
- Problem solver,
data-driven with an analytical approach
- Great
interpersonal and communication skills
- Comfortable
working in a high growth and high-performance start-up with a fast pace
How To
Apply
