Our client, a mid-range low-cost airline operating primarily in the Asia-Pacific region is looking for a Station Manager to be based in Nairobi at Jomo Kenyatta International Airport.
The Job
The
Station Manager will have the key responsibility of ensuring effective and
efficient management and administering of the station. This role is accountable
for on-time departures, baggage mishandling, excess baggage collection and
travel document violations. You will also maintain the highest level of safety,
security and service standards for ground operations.
Responsibilities
- Ensure optimum payload, safe, efficient
and on-time departure of flights.
- Ensure the handling process of
passengers, baggage and cargo in accordance to the company’s procedures
- Coordinate and monitor the Ground
Handler’s performance to meet our service standards.
- Ensure full compliance of the Company’s
Accounting procedures at the station.
- Maintain close rapport with the
governmental and regulatory authorities in the station.
- Supervise and monitor the Ground Handler
on handling of our flights.
- Provide managerial and administrative
support to personnel within the station (e.g. ensure all manuals are
accessible with the latest issuance and revision no)
- Handle and be accountable for any
monetary transactions at the station.
- Interface with all agencies pertaining to
the performance and profitability of the station and the company.
- Recommend and implement improvements to
achieve optimal station performance and reduce cost.
- Submit Daily Station Report and
compulsory monthly report to Head Quarters on time.
- Coordinate with Ground Handlers and
Airport CIQ authorities to ensure on-time performance.
- Represent the company to attend meetings
related to airport development and operations.
- Maintain close liaison with various
government agencies (CIQ, Police , CAA and Security)
- To undertake any other tasks directed by
the Head Office in respect of operations and administration.
- To verify invoices pertaining to Station
operations and administration before submitting them to Finance for
billing.
- Handle guests’ complaints by coordinating
with the Ground Handler to take prompt remedial actions.
Qualifications
The
job holder should have the following qualifications.
- Relevant university degree and/or
extensive experience in an airport operations environment.
- At least (5) five years of
team leader experience in airline Guest Services and operations,
preferably as Duty Manager/Station Manager or supervisor.
- Experienced in managing a diverse
workforce across different shifts/rosters.
- Proficiency in government regulations
(customs, immigration and related matters)
- Proficiency in Company policy and
Standard Operation Procedures
- Proficiency in dangerous goods acceptance
and handling
- Proficiency in aircraft loading.
- Proficiency in flight security procedures
and safety incident/hazard reporting.
Preferred Qualifications
The
ideal candidate should possess the following skills and competencies.
- Excellent written and verbal
communication.
- Excellent interpersonal and influencing
skills
- Experienced in cultivating relationships
with airport authorities and regulatory bodies
- A strong leader with great skills and
talents for managing, exciting and motivating large groups of people to
achieve big ambitions.
- somebody who is strong at managing KPIs
and deliverables as is expected in any sales and service organization.
- A passionate person at
understanding passengers, knowing their needs and expectations and working
towards exceeding them.
What we offer
Kes 200,000 – 250,000
How To Apply
Send
CV only to recruitment@careeroptionsafricagroup.com by 9th
July 2024 subject heading, as Station
Manager- Nairobi, Kenya. However, applications will be
reviewed as they are received, and qualified candidates called for an interview
as soon as their CVs are received. Kindly indicate current, last or expected
salary in the CV.
Candidates
who do not hear from us by this date should consider their applications
unsuccessful.
