Job Title: Senior Officer, Global Telehealth Community of Practice
Hiring Organization: Village Reach
Location – Locality: Nairobi
Location – Region: Kenya
Industry: NGO
Job Type: Full Time
Salary: KES
Date Posted: 07/14/2024
About
Village Reach
VillageReach
transforms health care delivery to reach everyone. We are driven by a vision of
a world where each person has the health care needed to thrive. VillageReach’s
goal is to reduce inequities in access to quality primary health care for 350
million people by 2030. We work with governments, the private sector, partners
and communities to build responsive primary health care systems that deliver
health products, information and services to the most under-reached. As a
locally driven and globally connected organization, VillageReach has offices in
the Democratic Republic of Congo, Kenya, Malawi, Mozambique and the United
States.
Summary
VillageReach
seeks an experienced and highly motivated individual to join the Global
Technical Team as the Senior Officer, Global Telehealth Community of Practice
(GTCoP). The GTCoP provides a forum for collaboration, knowledge sharing, peer
support and networking. The objective is to drive the development of national
telehealth platforms, provide access to telehealth guidance and best practices,
advocate for telehealth policies, and address challenges in the telehealth
ecosystem.
The
Senior Officer, GTCoP will work closely with GTCoP community members
(Telehealth private sector partners, NGOs, donors, Governments, academics and
more) to foster a vibrant, effective and collaborative online community for all
telehealth stakeholders. This is a dynamic role requiring a candidate who will
support the strategic direction, and programming of GTCoP. The ideal candidate
is highly self-motivated, excellent in written and verbal communication, and
capable of fostering a warm, welcoming and dynamic online environment. This is
a remote working position with the individual residing in and eligible to work
in a location where VillageReach has an established staff presence: Democratic
Republic of Congo, Kenya, Tanzania, Malawi, Mozambique, South Africa or Cote
d’Ivoire.
Description
Essential
Duties and Responsibilities include the following. Other duties,
responsibilities, and activities may change or be assigned at any time.
Engagement
Strategy – 15%
- Create and
implement a robust engagement strategy with the number one objective being
to market the Implementome platform to digital health/telehealth
stakeholders, and drive sustained usage of the platform
- Key Informant
Interviews (KIIs) with telehealth stakeholders from different
groups/sectors to understand what telehealth stakeholders want from the
GTCoP, and what will drive usage of Implement
- Sustained
outreach and marketing to telehealth stakeholders
Community
Management – 35%
- Manage and
maintain the GTCoP website and Implementome platform.
- Build and
maintain a pipeline of new members to broaden the GTCoP community by
responding to inquiries, building partnerships and developing and
following leads.
- Facilitate
meaningful in-person and online connections and collaborations between
GTCoP members, including partner matching, networking and new online
discussion forums.
- Develop
innovative ways of engaging GTCoP members by piloting new tools
- Maintain and
promote GTCoP through current online channels (LinkedIn, monthly
newsletter and YouTube) and identify new channels for content promotion.
- Monitor media
and events for inclusion in GTCoP’s resource library, monthly newsletter
and Implementome database.
- Manage, grow and
evolve the users in the Implementome database, including establishing new
connections to solicit new data submissions for the Digital Health Atlas
and resource repository.
- Proactively work
with Director and Team Lead, Digital Solutions to develop and maintain
partnerships with other working groups, NGOs and projects to expand GTCoP
visibility and participation in key industry events to evangelize GTCoP.
- Maintain
membership databases in excel and Mailchimp
- Solicit feedback
from GTCoP members on GTCoP performance and needs
Event
Coordination and Facilitation – 25%
- Facilitate GTCoP
Webinars, including soliciting ideas for Webinar series from GTCoP
members, establishing new connections with presenters, supporting
presentation development and day of facilitation
- Promote Webinars
to digital health/telehealth stakeholders through current online channels
(LinkedIn, monthly newsletter and YouTube) and identify new channels for
promotion
- Facilitate the
design and coordination of online and in-person member events.
GTCoP
Platform Management – 5%
- Monitor and
evaluate GTCoP’s online platform performance against targets, implement
performance improvement strategies through data-driven decision making and
campaign analysis.
- Support the
GTCoP team with ad-hoc requests such as presentations and reporting.
- Other duties,
responsibilities, and activities as maybe assigned by the supervisor or
the designee.
Competencies:
The
following competencies reflect what is expected of all VillageReach employees;
including examples of how one might demonstrate each of these competencies in
one’s role.
- Personal
Motivation and Drive: Is self-directed in one’s approach to work, but asks
for help when needed; holds oneself accountable; undertakes
self-development activities; seeks to build and master new skills; looks
for and takes advantage of opportunities within the organization
- Collaboration
& Effective Communication: Establishes and maintains effective
relations with coworkers, partners & stakeholders and external
parties; works collaboratively with others to accomplish organizational
and team goals and objectives; works actively to resolve conflicts;
expresses ideas and thoughts effectively; selects and uses appropriate
communication methods and maintains meaningful communication with virtual
coworkers and other parties to keep them informed
- Commitment to
Diversity & Inclusion: Takes personal responsibility for and supports
others across the organization in creating and sustaining a diverse work
environment where individuals are welcomed, valued, respected and
supported; personally committed to attaining cultural competency including
self-awareness of one’s own attitudes about culture and cross-cultural
interactions; exhibits the willingness and ability to engage openly and
respectfully around issues of race, colonialism, identity and culture; upholds
equity in access to sharing of information, ideas, and opportunities
throughout VillageReach
- Commitment to
Excellence: Produces a high output of work, both in terms of quality and
quantity; looks for ways to improve and promote quality; monitors work to
ensure quality; has a personal commitment to the mission of VillageReach
- Solution
Orientation & Innovation: Focuses on results and desired outcomes and
how to best achieve them; gets the job done; sees opportunities for
creative problem-solving while staying within the parameters of good
practice; sees old problems in new ways and has novel approaches to
solving those problems; contributes original and/or resourceful ideas to
their area of responsibility; is able to consider and articulate risks and
consequences of proposed innovations and factor these into decision-making
Requirements
- To perform this
job successfully, an individual must be able to perform each essential
duty satisfactorily.
- The requirements
listed below are representative of the knowledge, skill and/or ability
required. Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions.
Education
& Experience:
- Bachelor’s
degree in business administration, Marketing, Digital Communications or a
related field of study.
- At least 4 years
of experience in marketing, and at least 2-4 years of online community
building/social media management or community management experience.
- Experience in
business development for a social impact-oriented business or NGO
- Proven
experience independently executing activities to advance objectives and
strategies.
- Experience
executing online and in-person events.
- Exceptional
verbal and written communication skills, including strong interpersonal
skills for working with international staff, community members and
partners.
- Exceptional
presentation design skills
- Fearless in
embracing relevant technology including demonstrated ability to easily
adopt new tools and processes
- Experience
working in the Telehealth/ICT4D/Digital health industry.
- Experience with
basic financial modeling, forecasting and scenario building.
- Experience using
WordPress and Mailchimp
- Fluency in
verbal and written English required. Working knowledge of French and/or
Portuguese will be an added advantage.
Other
Qualifications:
- Comply with
VillageReach’s COVID-19 vaccination policy which requires full vaccination
for in-person work or travel.
- Established
cultural competency in partnering with racial, cultural and linguistically
diverse groups.
- Demonstrated
understanding of challenges with working in rural, underserved and
low-income context; experience living in and/or working in a low-income
country a plus.
- Proficient in
Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable
in a fast-paced technical environment.
