Job Summary
The
overall purpose of this role is to achieve business growth for the Bank by
selling products and services to SME’s within assigned market segments and by
promoting and selling other products and services of the Bank to enhance
value-added relationship with existing customers.
Key Responsibilities
Strategy
– 20%
- To support the branches in increasing
business in the sectors and segments allocated.
- Ensure implementation of the SME Banking
strategy in line with the allotted Sector / Segment and aligned to the
overall strategy of the Bank.
Acquisition: Business Development -35%
- To onboard new customers so as to grow
the Bank’s liabilities, Assets and NFI
- To service existing customers so as to
continuously grow the Bank’s liabilities, Assets and NFI
- To increase product usage amongst
existing customers in the portfolio assigned
- To increase account activity and
utilization amongst existing customers in the portfolio assigned
- To ensure continuous engagement
- To play a key role in product development
relevant to the SME Banking sector.
- To evaluate credit proposals and ensure
the credit applications process on a timely basis with the bank’s set
turnaround times.
- To effectively manage and expand the
relationships with existing SME banking clients and bringing in new
partnerships so as to ensure business growth and continuity.
- To ensure continuous improvement in
customer service and implementing effective retention of customers within
the corporate banking framework.
Cross-sell, Retention &
Servicing of Clients – 25%
- Provide advice on potential financial
solutions based on identified need
- Understand and Resolve and where
necessary, escalate client queries in a timely and appropriate manner
- Analyze financial requirements of
customer and match with the Bank’s product offerings
- To grow the Bank’s wallet share in the
SME banking sector within the designated portfolio / segment.
- To evaluate credit proposals and ensure
the credit applications process on a timely basis with the bank’s set
turnaround times.
- Develop and maintain strong working
relations with all existing clients at key levels to optimize the
utilization of approved facilities
- Ensure renewal of facilities such as
overdrafts are undertaken in a timely manner and no limits expire / mature
- Ensure proper communication to clientele
in respect to any changes in the Banks services or products
- Manage all facilities in the portfolio to
maintain an acceptable PAR
- Ensure that the client has an active
account by frequently reviewing the account to ensure that there are
regular transactions depending on the nature of the clients business
Compliance – 10%
- To ensure compliance with both internal
and external regulatory requirements.
- To work closely with risk and compliance
units to ensure effective controls to mitigate against business risks
associated with corporate banking.
Talent Management – 5%
- Ensure personal development
- Ensure development of the team by
also effectively charting their career paths
- To safeguard and promote the bank’s image
with the general public.
Other – 5%
- To safeguard and promote the bank’s image
with the general public.
Key Relationships
Customers to this Position
- SME Sector Relationship Managers
- Regional Mangers
- Branch Manager
- Senior Relationship Officers
- Relationship Officers
- Analyst
- Credit Department
- Products and Verticals department
- Corporate
- Treasury
Knowledge; Skills and Experience required for this
Role
- Bachelor’s degree from an accredited
University preferably with a Major in Finance, Accounting, Marketing or
Economics
- Excellent interpersonal skills
- Excellent communication and presentation
skills
- Organizing and planning skills
- Information gathering, monitoring and
analytical skills
- Problem analysis and solving skills
- Decision making skills
Competencies required for this
Rol
- Emotional Intelligence; Dynamic
individual with the ability to work under pressure.
- A passion for performance, building team
play, and achievement in a competitive and dynamic environment
- Commercial awareness and customer focus
- Strong networking skills, for both
internal and external networks
- Delivering Results and Meeting Customer
Expectations
- Achieving Personal Work Goals and
Objectives
- Entrepreneurial and Commercial Thinking
- Persuasion and Influencing
- Presenting and Communicating Information
eloquently
- Team Player
Problem-Solving
- Ability to maintain a quality Asset book
- Ability to handle customer complaints and
expectations in a diplomatic way
- Ability to foster team work with
colleagues to enhance a good working environment
- Ability to conduct oneself in a
professional manner ensuring that the Bank’s image and reputation is
protected
- Knowledgeable in analysing of statements
of accounts and annual financial reports to ensure that the company’s
earnings are correct in terms of industry and period of analysis
Accountability
- Ensuring timely submission of reports
- Ensuring seamless execution of tasks
- Ensuring adherence to the department’s
SLA
- Ensuring a customer
satisfaction/retention mechanism
How To Apply