Responsibilities:
- Assist on IT operations and support NI staff as first point of
contact for troubleshooting of software and hardware issues for Kenya and
Regional Office.
- Create and modify users’ accesses on NI systems. Ensure that
users are provided with the correct security and distribution groups.
Reset and manage users’ password when necessary.
- Provide basic assistance on Active Directory both on-prem and
on Azure as well as on other managed devices and services such as DNS,
DHCP, RDP, Printing, Firewall, Switches, Office 365 (Teams, OneDrive,
SharePoint Online), Board, Dynamics 365, Agiloft and other applications
- Provide basic user support for NI Staff on software including
Agiloft, Dynamics 354, NetSuite, MS SharePoint, MS Office 365 suite, MS
Dynamics CRM, Board, and other Windows Server Services.
- Provide required guidance helping NI staff in the usage of IT
standards. Ensure that users systems are up to date, healthy and
protected. Use and promote the usage of NI’s ticketing system to ensure
transparency and efficient IT support.
- Support in the management of NI’s IT Assets (hardware and
software) for both inventory and lifecycle purposes.
- Provide the technical aspect of the on-boarding and the
off-boarding of users
- Assist in the development of corporate standards and the IM/IT
strategy.
Qualifications
- At least 3 years IT Help Desk experience or similar role.
- A Degree or diploma in computer science.
- Competent IT skills – including Windows server services and
AzureAD, Exchange online and Office 365suite. Experience with Windows
Server 2019 and above, MS Azure, SharePoint Online, Dynamics GP, Dynamics
CRM considered an asset.
- Good working knowledge of computer systems, security, network
and systems administration, databases and data storage systems, and phone
systems
- Microsoft MCP/MCSE/MTA/Microsoft 365 certified or ITIL v3.
- Excellent interpersonal skills
- Excellent communication skills
- Ability to work under minimal supervision
- Ability to work under pressure
How To Apply
