Job Objective
- The position holder shall be responsible for training and
providing technical support to Open and Distance Education (ODE)
instructors and learners.
Duties And Responsibilities:
- Monitor the Moodle Learning Management System (LMS), including
setting up accounts and courses.
- Train instructors and learners in LMS technology-related
practices and procedures as directed.
- Support instructors and learners in the use of the LMS and
other teaching and learning tools.
- Provide technical support to users regarding the LMS
functionality, navigation, and troubleshooting.
- Assist users with course creation, enrolment, and management
within the LMS platform.
- Troubleshoot and resolve issues related to course content,
quizzes, assignments, and grades
- Execute and restore the LMS backups in collaboration with the
Coordinator, Information Technology and Technical Support.
- Support instructors in the adoption of new and current online
pedagogical techniques.
- Research, evaluate and recommend emerging educational
technologies.
- Perform other job-related tasks as may be assigned.
Qualifications And Experience
- Bachelors’ degree in Instructional Technology, Educational
Technology, Information Technology or any relevant degree in Computing
- Linux Administration and/or MySQL Database Administration
certification will be an added advantage.
Other Skills And Competencies
- At least three (3) year’s proven experience in working with
the administration and technical support in Moodle LMS
- Experience in online user training and technical support.
- Experience working with multi-media authoring tools,
collaborative tools, and digital learning materials.
Competencies
- Strong customer service orientation.
- Excellent written and oral communication skills.
- Proven experience in technical support or user support roles,
preferably with a focus on Moodle LMS.
- Strong understanding of Moodle LMS functionality,
administration, and customization options.
- Proficiency in troubleshooting technical issues related to
Moodle LMS course management, permissions, and access
How To Apply
Interested candidates who meet the above requirements
should submit an application letter, a detailed CV including three referees,
academic & professional certificates and a clear copy of your Kenya National
ID and KRA PIN certificate via link below by 7thAugust
2024. .
Only shortlisted candidates will be contacted.
Head of Human Capital Management,
KCA University,
P.0. Box 56808-00200,
Nairobi, Kenya
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