CSE – Kisumu Al Imran
Core Responsibilities
- Welcoming customers /patients as they arrive at the reception
and inquire how they would like to be assisted.
- Addressing customers complaints at the front desk and
escalating issues to the immediate supervisor whenever necessary
- Registering patients correctly on the Health Information
Systems.
- Timely & correct billing of services rendered to clients
on the relevant billing systems.
- Relationship management with Insurance partners i.e.
contacting insurance companies to verify eligibility and co-payment terms
whenever necessary.
- Assisting patients in understanding how their insurance
coverage works, calculate and collect co- payments via the pay bill as per
the insurance terms.
- Follow-up with the medical staff team at the Medical Center to
obtain necessary information so as to complete patients’ records and
process payments for services rendered.
- Responding to queries from customers and insurance companies,
professionally, over the phone and through emails.
- Recording concerns for various departments and ensuring that
call returns or feedback are done in a timely manner.
- Providing necessary information regarding the medical centers’
services and availability of the relevant service required.
- Obtaining necessary patient information on mode of payment,
insurance; ensuring this is properly processed and recorded.
- Providing feedback and information to the claims team in a bid
to streamline accounting processes.
Minimum Qualifications
- Certificate/ Diploma in Health Records Management
Experience
- 1 Year in Healthcare/hospital set-up in the same role
Technical skills/Leadership competencies
- Proficient with Microsoft Office
- Strong interpersonal and communication skills
- People management skills
- Critical and analytical skills
- Eye for detail
How To Apply
