General description of the job:
- He/she carries out some of the following activities related to
Information Systems (IS) within the delegation in accordance with Tdh
standards, policies, protocols, and procedures: He/she assists in
providing technical, administrative, and analytical support for the
Information Systems (IS) in the delegation. He/she participates in the
deployments, maintenance and support for the different environments and
users in the delegation. He/she will assist to monitor (control,
deployment, etc.) the equipment in the delegation and guarantee the
availability of IT systems to users.
Main responsibilities:
- Assist the Logistics Officer in the implementation of good
technical and procedural practices in the preparation, installation,
maintenance, and repair of equipment.
- Assist the Logistics Officer to control, maintain, monitor,
and consolidate the reporting of all IT equipment, tools and services of
the Information Systems (IS) and telecommunications of the delegations in
its area, in accordance with TDH standards, policies, protocols and
procedures.
- Assist the Logistics Officer in the improvement of services by
reporting the main problems and issues raised by the various sites in the
delegation.
- Monitors the tickets raised on the IT service portal for the
delegation and follow with the Logistics officer for solution(s) to close
the tickets in the shortest time possible.
- Assist the Logistics Officer to update, publish and archive
all user and IS documentation due to changes in IS infrastructure,
equipment, and services.
Competencies: This function requires mastery of the
core competencies Personal and Social (PS), Technical and Methodological (TM)
of which, in particular :
- Know how to work in a team and show solidarity.
- Follows the values defined in the strategic plan: Courage,
Ambition, Respect, Commitment
- Cooperates and contributes to the achievement of objectives
- Ease of contact with users
- Good resistance to stress
- Is comfortable with intercultural communication
- Able to step back from complex situations.
- Provides support and advice to colleagues
As well as the following specific business skills:
- A degree in computer science or equivalent training in
information systems.
- Knowledge of Information Technology Infrastructure Library
- Networking knowledge
- Knowledge of Windows 10 and 11 in the enterprise
- Knowledge of Microsoft Office tools (Office 365 environment
would be a plus)
- Configuring and installing individual computer systems
(hardware and software)
- Demonstrates integrity and honesty in his/her activities
- Able to meet deadlines
- Demonstrates determination and proactivity in his professional
commitment
How To Apply
Interested candidates who meet the criteria above are
encouraged to send their application letters and detailed CVs to KEN.recruitment@tdh.ch
Candidates are required to indicate the position title on the subject line of
the email when applying. Kindly note only applications sent to this email
address will be considered.
Female candidates are encouraged to apply.
Closing date for the application of this position is 28 July 2024 however
applications will be reviewed on a rolling basis until the position is filled.
