Duties and Responsibilities
End User Support
- Support in troubleshooting all ICT-related problems reported
on the global helpdesk portal and take corrective action as
appropriate.
- Escalate ICT-related problems and liaise with the Regional ICT
Advisor as needed.
- Assist end-users with data management, and capacity build them
in ICT use.
- Support any ICT related challenges on a day-to-day basis, with
support.
Technical Support
- With guidance from the Regional ICT Advisor, assist in
supporting ICT infrastructure systems & network installations in
accordance with organisational set policies and procedures.
- Carry out routine hardware and software upgrades and manage
ICT hardware moves between sites and offices as guided by relevant teams.
- Support communications infrastructure – Internet, email, sat
phones, PABXs etc.
- Support the monitoring and support of backups processes and
data recovery systems
- Assist in maintaining a schedule of hardware and software
upgrades (e.g. virus protection) and ensure all PCs are kept up to date
with operating systems patches and antivirus software.
- Assist in monitoring software licenses are in place for
applications used.
- Assist in keeping a schedule and log of maintenance work
completed by contractors.
- Support in tracking and control of equipment being added to
the network by visiting staff and consultants, ensuring compliance with
procedures for such movements and data exchange
Asset Management
- Under the guidance of the regional ICT Advisor, maintain the
database of ICT equipment – hardware, software, and network equipment.
- Support in tracking and control the movement of equipment
between sites and temporary offsite work.
- Maintain the overall Fixed Asset Register updating for any
new, disposed or movement of items
IT Administration
- Liaises closely with ICT users and Field Management, Helpdesk
and Regional ICT advisor and head office support teams.
Others
- Adhere to and promote the standards outlined in the Concern
Code of Conduct and associated policies to their team, beneficiaries, and
be committed to providing a safe working environment.
- Participating and contributing towards Concern’s emergency
response, as and when necessary.
- Take all possible measures to meet Core Humanitarian Standards
(CHS).
- Any other duties as assigned by the Line Manager.
Eligibility Requirements
To be eligible to participate in the Internship
Program, applicants must meet the following requirements:
- Be Kenyan citizens
- Be Masters, Bachelors or Diploma students from Commission for
University Education (CUE) accredited tertiary level institutions studying
courses that are relevant to the above programmes.
- The Masters graduates must have completed or at least finished
course work.
- Undergraduates and Diploma students must be in their 3rd or
4th year of study and eligible to undertake industrial
attachment/placement, as part of the course requirements. This is to be
confirmed by a letter seeking industrial attachment/placement from their
academic institution.
- Recently graduated i.e. within the last 12 months and
unemployed.
- Must be available on a full-time basis, for the entire period
of the internship which will be for a minimum of 3 months and a maximum of
6 months.
- Must demonstrate good character, creativity, honesty, positive
attitude, ability to learn. This will be assessed based on interviews and
reference checks, including from the institution of study
How To Apply
