Responsibilities and Duties
- Oversee the global IT infrastructure for CBM Global’s 185
employees, ensuring high availability and reliability across all 13
offices (each <20 staff members) in 12 countries.
- Oversee and coordinate the efforts of international and local
IT service providers in each country.
- Coordination of hardware procurement for our offices and
remote staff.
- Administer and optimize Microsoft Entra, SharePoint Online and
Exchange Online including user management and security.
- Manage and configure devices (Windows + Android) and
applications using Microsoft Endpoint Manager.
- Design, implement, and manage network infrastructure across
various small office locations, ensuring optimal performance and security.
This includes managing FortiGate Firewalls and Ubiquiti Access Points.
- Provide global 2nd Level support for our cloud and network
infrastructure.
- Provide local 1st Level support for the office (<20 staff)
in your country and to staff working from home.
- Maintain detailed documentation of the IT infrastructure,
configurations, processes, and procedures.
- Maintain disaster recovery plans and backup procedures to
ensure business continuity.
Safeguarding Responsibilities
Knowledge
- In depth understanding of CBMG’s Safeguarding policy and the
Code of Conduct, and how these are relevant to their work.
- Knows and considers the power people think they hold because
of their position at CBMG and takes care not to abuse it by treating
everyone with respect.
- Considers their personal values and biases, taking care these
do not negatively impact on how they interact with and treat the different
individuals they will come across during their work at CBMG.
Skills
- Able to report and escalate safeguarding concerns
appropriately. Challenges inappropriate behaviours of peers. Able to
implement safeguarding requirements in their area of responsibility.
Behaviours
- Acts as a role model for CBMG’s commitment to zero-tolerance
for abuse, do no harm and safeguarding standards.
Key outcomes expected from this role
- Provide a stable, reliable, available and cost-effective IT
infrastructure that meets organizational requirements.
- Timely and well-managed system changes and upgrades.
- Effective coordination of IT service providers.
- Provide regular reports on system performance and incidents.
- Implement and maintain robust security practices to protect
organizational data and resources.
Key upcoming projects:
- Android Device and Application Management (MDM / MAM):
Onboarding of our internationally distributed cell phones in Microsoft
Endpoint Manager as well as definition and enforcement of suitable
guidelines.
- Network Monitoring: Setting up central monitoring for our
Fortigate firewalls Ubiquiti access points including reporting.
- User self-service application install: Setup and rollout of
Intune Company Portal.
- Wi-Fi network authentication: Setup EAP-based authentication
for our offices.
Person Specification
- CBM Global welcomes applicants from diverse backgrounds and
people with lived experience of disability.
- All of the following requirements are essential, unless marked
with a * when they are desirable.
Experience, Personal Qualities, and Qualifications
- Bachelor’s degree in Information Technology, Computer Science,
or a related field, or a 3-year vocational training program with an
above-average degree. *
- Minimum of 5 years of experience in IT infrastructure
administration, ideally with a focus on Microsoft Azure, Entra, SharePoint
Online, Exchange Online, Office 365, and Windows environments.
- Minimum of 5 years of experience in remote setup and
management of office networks and devices.
- Excellent verbal and written language skills in English
- Proficiency in Spanish, French, or German. *
- Good communication skills and ability to work with end users
and external service providers while displaying a high level of
professionalism.
- The ability to work collaboratively and independently with
little oversight.
Certifications
- Microsoft Certified: Azure Administrator *
- Microsoft 365 Certified: Enterprise Administrator Expert *
- Microsoft 365 Certified: Endpoint Administrator Associate *
- CompTIA Network+ *
How To Apply