In this role, you’ll collect and
analyze customer feedback from various touchpoints, handle escalated complaints
from branches and departments, and perform CRM data audits to ensure data
accuracy.
- You’ll also compile detailed monthly CX
reports for business reviews and proactively engage with clients to
address their needs, fostering long-term relationships.
- Ideal candidates must have a
degree/diploma, analytical skills, over 1 years of experience in customer
experience roles, and proficiency in Microsoft Office and CRM systems.
Apply now to be part of our dedicated team!
Skills
Analytical Skills
- Ability to analyse loan processes,
identify inefficiencies, and develop improvement strategies.
Data Management
- Proficiency in handling and interpreting
large datasets, CRM, Bantu, Valuation Systems
Project Management
- Experience in managing projects from
inception to completion, ensuring timely delivery and quality.
Communication
- Strong verbal and written communication
skills for coordinating with different teams and stakeholders.
Problem-Solving
- Ability to quickly identify problems and
implement effective solutions.
Process Optimization
- Knowledge of process optimization
methodologies like Lean, Six Sigma, or similar frameworks.
Technical Skills
- Familiarity with relevant software tools,
databases, and possibly programming for process automation.
Regulatory Knowledge
- Understanding of compliance and
regulatory requirements in the financial sector.
- Attention to Detail
- High level of accuracy and attention to
detail in process documentation and execution.
- Customer Service Orientation
- Ability to improve customer satisfaction
through efficient loan processing and service enhancements.
How To Apply
Send your CV to – hr@ngaocredit.com
