Job Summary
Reporting to the Business Development Manager, the
consultant will primarily be responsible for corporate business channel
management; brand visibility to drive business acquisition and retention. The
channel management will include alternative distribution, affinity groups and
Corporate Bancassurance to distribute Group life, Credit life, Group last
expense, Mortgage, Group annuitant product and other products developed from
time to time.
The Consultant will drive these as an integral part of a team from various
focus points and as a team leader for the distribution. The manager will be
responsible for driving the growth strategy for ALAK to meets revenue targets
through new business acquisition, retention and increasing revenue growth
through planning, directing and coordination of all corporate channels and
stakeholder management.
Job Description
Risk & Control Objective:
- Ensure that all on-boarding, acquisition activities and duties
are carried out in full compliance with regulatory requirements.
- Enterprise-Wide Risk Management Framework and internal Absa
Policies and Policy Standards.
- Understand and manage risks and risk events (incidents)
relevant to the role.
Business strategy & New business
Acquisition – 40%
- Execute key growth strategies geared towards achievement of
ALAK’s corporate business objectives to establish and grow business and
increase the overall customer base especially with intermediaries and
banks.
- Determine appropriate distribution channels for specific
products geared towards opportunity optimisation driven by market
segmentation, trends and product specifications and customer needs and
objectives.
- Meet and exceed the set corporate business targets through
ethical acquisition practices and approved channels.
- Coordinate and support product development and innovation
aligned to company strategic direction and competitive narrative for the
organisation to ensure market relevance.
- Develop various strategies aligned to retention of business
and relationship management for various stakeholders in the business
lifecycle.
- Be technologically astute to ensure we tap into partnerships
that would allow for opportunities to competitively grow our simplified
products through technology and digital space.
Business Retention – 30%
- Implement practical approaches that ensure business
partnership are well maintained for business sustenance.
- Design appropriate sales incentives and campaigns to drive
sales as well as retention strategies.
- Provide market intelligence deeply concentrated on value
propositions, pricing and customer changing appetites.
- Develop from time-to-time new value propositions that keep
abreast with the dynamism of the customer choices and needs that will be
geared to business retention while still aligned to company strategy.
Client management/Stakeholder management -20%
- Adhere to the Query and complaint categorization &
response standards to ensure client queries and complaints are dealt with
timeously, efficiently, and professionally.
- Undertake corporate business training, mentoring to the team
and other internal and external stake holders.
- Observe Absa’s & IRA’s Treating Customers Fairly (TCF)
principles.
- From time to time, carry out key accounts’ client satisfaction
surveys, company benchmarking and responses useful to coining strategic
initiatives to ensure company’s market competitiveness.
- Have regular meetings with all stakeholders from time to time
to ensure customer centricity remains a key focus for the organisation.
- Attend and participate in industry engagements on trainings,
growth, innovation, and best practices to help improve performance, and
quality standards and visibility of the organisation.
Focus on People – 10%
- Individual & team behaviour aligned to the Absa culture
and desired behaviours for above average score on Absa colleague
experience index and positive work environment for colleague engagement.
- Demonstrate teamwork spirit in the corporate division and Absa
at large.
- Track performance of your team on a weekly basis to ensure
gaps are addressed.
- As a minimum, to participate in employee volunteering
community programs.
How To Apply
