Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager.
- The incumbent will be responsible for supporting customer
requests for emergencies, troubleshooting and technical assistance during
the warranty and life-cycle of the equipment.
- He/She will also be leading complete solution delivery from
customer call until the end of issue resolution, with the help of experts
from Product Support.
- He/She is a key link between the customer and the Service
Account Manager (After Sales Manager) for technical problem solving and
advice
Qualifications
Level Of Education And Language
- Bachelor Degree or equivalent technical qualification
- Fluency in English is mandatory.
- Knowledge of language like French or Arabic language is a plus
Level Of Experience
- Strong technical knowledge of Sidel products and
complete line equipment.
- Excellent multi tasks ability, reactivity, autonomy and
motivational skills.
- Strong verbal and written communication skills in order to
establish a very good customer relationship.
- Ability to interface with all levels of the organisation
How To Apply
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