Job Purpose
- Accountable for processing all cash transactions accurately
and efficiently and in accordance with company policies and procedures
while focusing on achieving customer satisfaction and increasing revenue
growth.
Job Responsibility and Accountability
- Maintain daily cash float as per SOP, issue requisite
receipts, change and customer refunds on authorization of the supervisors
- Account for cash, cheques, credit cards, Mpesa transactions
and credit notes
- Provide requisite daily cashier summary to account for the
day’s transactions
- Ensure filing of the documents produced daily and redeem any
gift vouchers
- Prepare daily banking slips for cheques collected during the
day and separate deposit slips for those on account.
- Capture client details accurately on the ETR system
- Ensure customers are attended promptly.
- Facilitate the resolution of customer complaints, guide them
and provide relevant information
- Provide customer feedback on completion of the sale.
- Share information to customers on the offers available.
- Inform the customers about purchasing incentives.
- Responsible for helping build up a business by identifying new
business prospects and selling products to them.
- Provide competitor pricing analysis as and when spotted, and
should do regular checks in case of price changes.
Qualification and Experience
- A minimum of Diploma in a business-related course.
- At least 1 year experience as a cashier preferably in retail.
- Must be friendly with a pleasant and engaging personality.
- Should be physically fit as the job requires standing most of
the day and the individual may be required to lift large amounts of stock.
- Should have visual acuity to determine accuracy, neatness and
thoroughness of work assigned, and determine safety of workplace
surroundings for themselves and guests.
- Should be cooperative and understand customer needs and wants
after a brief discussion with the customer. People in this profession are
convincing and have a positive influence on the customer or client.
- Should be well-organized and detailed-oriented.
- Should have basic knowledge of accounting and finance.
- Should be of a smart appearance and articulate.
- Should be able to work under pressure.
Key Skills:
- Good arithmetic skills.
- Good interpersonal skills.
- Teamwork and Collaboration
How To Apply
Qualified candidates are encouraged to share their
CVs apply through careers@hotpoint.co.ke on or before 6th
August 2024. Thank you
