Purpose of the Job
Ensure continuous development and effective
management of products, services with a view to achieving set goals and
objectives of the Society at the Branch Level
Duties and Responsibilities
Management Roles and
Responsibilities
Oversee operations in the branch and ensuring branch
compliance with operational guidelines and procedures.
Ensure proper and efficient management of branch
treasury.
Ensure proper handling of cash in transit to and from
the branch.
Supervision and monitoring of staff at the branch
level.
Oversee performance management of staff at the branch
level.
Facilitate loan approval, disbursement and monitoring
the recovery.
Foster customer relations and safeguarding the
organization’s corporate image.
Monitor and approve payments in accordance with
approved budgets and authorized expenditure.
Ensure preparation of accurate monthly reports and
any other report if and when required.
Adequate implementation of internal controls to safeguard the members funds, property and assets of the Society.
Facilitate marketing of the Society’s products and
services at branch level.
Implement and sustain branch strategies for growth in
line with Society’s strategies and set targets.
Authorize and approve transactions, and other
services within the delegated authority and countersigned by another authorized
officer when necessary.
Implement control mechanism that will ensure
operations in the Branch are in accordance with basic operational risk
principles, and department manuals
Operational Roles and
Responsibilities
Communicating with appropriate management and staff
personnel as well as providing periodic reports.
Ensures that the branch is properly staffed and that
the employee is trained to meet customer service needs as well as sales
objectives.
Provides for the proper security, maintenance and
cleanliness of the branch.
Be accountable for customer service, sales
performance and the general image of the Society at the branch level.
Reviews employee performance throughout the
probationary period and on an annual basis thereafter.
Continually review and measure team activities
against performance targets.
Provides periodic reports to the Branch Operations
Manager and other groups as required
Perform any other duties as may be assigned from time
to time
Key Result Areas
The accountability areas are as
follows:
Increased market share
Improve and sustain high standards of customer
service
Achievement of targets
Increased awareness of the Sacco’s products and
services
Timely resolution of customer service complaints
Efficient customer marketing strategies
Effective cost control
Proficient interpersonal relations, communicative,
and sales skills
Demonstrated management and supervisory skills
sufficient to manage
Commercial lending authority
A thorough knowledge of the features and benefits of
all Sacco products and services
A working knowledge of Sacco operating policies and
procedures.
Visual and auditory skills
Job Specifications
Education
Bachelor’s degree in Business Administration, Finance
or Marketing or equivalent
A Master’s degree will be an added advantage
Membership in a professional body
Skills Required
Computer literate
Strong interpersonal skills with excellent
communication and presentation skills
Ability to focus and execute on defined projects,
with the potential to grow the business
Minimum Experience Required
5 years working experience in a similar set up (three
years must be in a supervisory or management level)
How To Apply
Interested
candidates who meet the set criteria to submit their application letter
together with detailed curriculum vitae with at least three contacts of
professional referees, copies of academic and professional certificates to:
The
HR & Administration Manager,
Chai
SACCO Society Ltd, P.O Box 278-00200, Nairobi.
All applications should be submitted on email: hr@chai-sacco.co.ke with
subject heading clearly marked “Procurement Officer”.
All applications should be submitted on email: hr@chai-sacco.co.ke with
subject heading clearly marked “Branch Manager”.
The
candidate must also attach a summary of their data as per attached data form
available at https://chai-sacco.co.ke/index.php/downloads/career?download=233:data-summary-sheet (Summary
data sheet must be filled in MS word format and sent as MS word format. i.e Do
not scan it)
Application deadline: Friday
19th July 2024 at 5:00pm
