Back Office Officer Job in Kenya

Job Purpose

The role entails processing of remittances, clearing and all other customer instructions in a timely and efficient manner in line with laid down procedures to offer best service experience.

Primary Responsibilities

  • Carefully vet and process cheques, ensuring accuracy and completeness.
  • Scan and correct cheques, notify stakeholders of in-house cheque statuses.
  • Reconcile outward cheques, ensuring accuracy against reports.
  • Confirm rates with treasury as needed before processing.
  • Accurately process DMS instructions within SLA, minimizing errors.
  • Accurately process salaries and EFTs, reconciling accounts.
  • Manage standing orders and remittances on time.
  • Handle direct debit payments efficiently.
  • Timely and accurate processing of internal transfers
  • Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

 Person Specifications


Academic Qualifications

  • Bachelor’s Degree in Business, Banking or related field.

Work Experience.

  • At least one (1) year relevant experience in a similar role in a similar sized organization.

Skills & Attributes

  • Planning & Organizational skills
  • Analytical skills and attention to detail
  • Strong oral and written communication skills
  • Interpersonal skills to manage stakeholders at all levels
  • Ethics and integrity
  • Excellent judgment and analytical abilities and impeccable integrity.
  • Strong commercial awareness and an ability to connect to business goals

How To Apply

Click Here To Apply