Job Description
Join the team at HQ Kenya House, a new members club
opening at Tatu City!
HQ Kenya House, the first African American-owned
private club in Africa, hires dynamic hospitality professionals. The club is
owned by The Burns Brothers, trailblazers in culture-focused ventures. A sister
club of the first HQ, known as HQ DC House and located in Washington, DC, HQ
Kenya House will be a beacon of curated experiences tailored for personal and
professional growth with a fusion of networking opportunities, development
programs, and culturally enriching events.
Overview: Oversee
all aspects of club operations, ensure exceptional member experiences, and
drive the overall success and growth of the club.
Key Responsibilities:
Serve as the General Manager.
Report to the President and Managing Partner.
Provide strong leadership to the club’s staff,
fostering a positive and service-oriented work environment.
Responsible for reviewing and approving all Membership and Corporate Membership Applications.
Ensure that the club delivers exceptional member
experiences by maintaining high standards of service, facilities, and amenities
and implementing programs to enhance member satisfaction and retention.
Oversee all aspects of club operations, including
facilities management, event planning, membership services, and vendor
relationships, ensuring efficient and effective day-to-day functioning.
Develop and manage the club’s budget, monitor
financial performance, and drive revenue generation through membership sales,
event bookings, and other revenue streams while controlling costs to meet
financial targets.
Develop and implement strategic plans to drive
membership growth, enhance club offerings, and expand revenue opportunities
while staying attuned to industry trends and member preferences.
Collaborate with the marketing and business
development teams to develop and execute membership recruitment and retention
strategies, leveraging various promotional activities and member engagement
programs.
Ensure that the club complies with all relevant laws,
regulations, and safety standards, and implement risk management strategies to
safeguard the club’s assets and reputation.
Build and maintain relationships with local community
organisations, businesses, and stakeholders to enhance the club’s visibility
and engagement within the community.
Travel, as necessary.
Days of weekly service include Monday through Friday
and, as otherwise necessary, for events and activations; the flexibility to
work evenings and weekends.
Uniform: Professional attire with nametag (examples
include slacks, blouse, blazer, dress, dress shoes, flats). No sneakers are
permitted as part of the uniform.
Desired Qualifications
Bachelor’s degree in Hospitality Management, Business
Administration or relevant field.
10+ years of working experience of working as a
Hospitality Manager at a similar level
Exceptional hands-on experience in food and beverage
services.
Excellent communication and interpersonal skills.
Knowledge of the PMS (Property Management System) and
DRS (Daily Revenue System) programs will be preferred.
Excellent revenue and reporting accuracy in a timely
fashion
Excellent organisational and leadership skills.
Good business acumen
Exceptional time management and crisis management
skills.
Acute attention to detail with a creative mind to
design additional revenue-generating activities and events for the Resort
Integrity, honesty, time management and people skills
are essential to this critical role.
How To Apply
Send your application to Will@theburnsbrothers.com
