About the role:
Reporting to the Engineering Team Lead, the Field
Engineer be involved with and not limited to carrying out Technical Surveys,
conducting SunCulture product installations and aftersales. He will also be a
pioneer of product knowledge and troubleshooting when it comes to the
innovations of SunCulture products to our customers.
Key Responsibilities:
- Project Management
- Undertaking Site visit for pre-feasibility and Feasibility
site information collection and analysis.
- Contacting clients to set preferred dates and installing the
products within the set timelines.
- Proper time management to ensure all projects assigned are
achieved within the timelines set
- Risk Management
- Be very proactive in identifying job risks during
installations, resolving them, and reporting to the team leads
- Communicate and mitigate any risk factors that are encountered
in the field by various engineers.
- Carrying out technical surveys and submitting the reports) to
the engineering team leads
- Designing irrigation systems, conducting installations, and
providing after-sale services for SunCulture products
- Mentoring and in-field training of new engineers
- Guiding clients through contract filling and sending the
signed contracts to HQ every Friday.
- Contacting all clients assigned promptly and setting the
agreed preferred dates in the app sheet
- Filling and syncing Job Submission Forms(JSFs) in the app
sheet within the same day the installation/after-sale is done
- Vetting of clients and initiating dispatches of products via
the app sheet once the set threshold requirement has been met.
- Reporting of emerging issues during after-sales and
installations to the relevant authority as soon as they emerge and working
closely with the after-sales department to ensure quick resolution of
after-sale issues.
- Advise and provide recommendations to clients on products
that would work best for them during technical surveys
- Do a minimum of 2 installations in a day.
- Achieve a mean Turn Around Time of under 2 days for jobs done
- Achieve a mean app adherence of 100% of all the jobs done
Qualifications
- Degree/ Diploma in Mechanical Engineering or any other related
field with specialization in Agricultural equipment is an added advantage
- 2+ years of experience with solar grid pump systems and
irrigation systems management
- Hands-on, detail-oriented, and with strong execution skills
especially installation and conducting surveys
- Good communication skills both written and spoken with the
ability to interact freely with customers of different levels and
backgrounds.
- An independent thinker who is able to thrive in a fast-paced
dynamic environment.
- In-depth knowledge of the industry and current trends
adaptable for SunCulture
- Be organized and be an expert in time management
- An agile trainer capable of training and being trained and be
very resilient and flexible
- Strong computer skills in, GSuite, Microsoft Office, database
management experience in CAD or other project design software is a plus
- Able to work in a dynamic environment with immense pressure
and meet deadlines
- Comfortable with ambiguity and able to plan, be organized, and
meet deadlines
- Proactive, collaborative, organized, curious, problem solver
with a “can-do” attitude
How To Apply
