Job Title: Customer Service Representative
Hiring Organization: Customer
Service
Location – Locality: Nakuru
Location – Region: Kenya
Industry: IT
Job Type: Full
Time
Salary: KES
40K-50K
Date Posted: 03/21/2024
Gross Salary: Ksh 40k – 45k
Our client is looking for a dedicated Customer Service
Representative to join their team in Nakuru. In this vital role, you will be
the first point of contact for customers, handling inquiries and complaints
with the utmost professionalism and providing timely solutions. Your goal will
be to ensure customer satisfaction by delivering efficient and courteous
service.
Key Responsibilities:
Customer
Inquiry Handling: Respond to customer inquiries promptly, providing accurate
information and solutions to issues and questions.
Complaint
Resolution: Efficiently resolve customer complaints with a focus on customer
satisfaction, documenting issues and resolutions as required.
Service
Excellence: Maintain a high standard of customer service, ensuring each
customer receives attentive and courteous assistance.
Feedback
Collection: Gather customer feedback to identify areas for service improvement
and report this feedback to management.
Product
Knowledge: Stay up-to-date on company products and services to offer accurate
information to customers.
Collaboration:
Work closely with the technical team to resolve customer issues related to
internet connectivity and service disruptions.
Record
Keeping: Accurately maintain records of customer interactions, transactions,
comments, and complaints.
Qualifications:
Diploma
or degree in Communication, Business Administration, or a related field.
At least
2 years of experience in a customer service role, preferably in the IT or
telecommunications sector.
Exceptional
communication and interpersonal skills, with the ability to engage effectively
with a diverse range of customers.
Strong
problem-solving skills and the ability to think quickly under pressure.
Proficient
in Microsoft Office Suite and CRM software.
Detail-oriented,
with excellent organizational and multitasking skills.
A
commitment to continuous improvement and learning.
How to
Apply
Gross Salary: Ksh 40k – 45k
If you are up to the challenge
and possess the necessary qualifications and experience; please send your CV
only quoting the job title on the email subject (Customer Service Representative –
Nakuru) to jobs@corporatestaffing.co.ke before 26th March 2024
