Relationship Officer, Chama Banking, Job in Kenya

Purpose of the Job: 

The main responsibility of the jobholder will be to Ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas. 

Reports to: Branch Manager 

Job Description 

Recruitment of new Chama’s and individual customers. 

Deposit mobilization both from Chama different entities and from individuals. 

Appraise loan proposals for Chama customers and submit for review, approval and disbursement 

Customer portfolio management 

Maintaining quality loan book 

Attending to Chama meetings to cascade bank products and services 

Cross-selling of other bank products and services 

Liaison with the communities including barazas to bring Rafiki bank brand awareness 


Respond to queries related to Chama business and timely resolving of customer issues. 

Offering good customer service to all clients. 

Any other official duties that may be assigned from time to time 

Knowledge; Skills and Experience required for this Role 

Bachelor’s degree in a business related field 

1-2 years’ experience 

MS Office 

Interpersonal skills 

Organization and planning skill 

Networking skills 

Attention to details 

Analytical skills 

Integrity 

Confidentiality 

Negotiation skills 

Presentation skills 

How To Apply

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 5th February 2024 at 5:00 pm

Note: “Only shortlisted candidates shall be contacted”