Job Title: General Manager
Hiring Organization: Anonymous
Location – Locality:
Location – Region: Tanzania
Industry: IT
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 01/17/2024
Our client in Tanzania is seeking to hire a General Manager who
will be responsible for overseeing the day-to-day operations and overall
performance of the organization. This leadership position involves strategic
planning, financial management, team coordination, and ensuring the
organization’s objectives are met. The General Manager collaborates with
various departments, manages resources, and implements policies to drive the
company’s success.
Primary responsibilities.
- Maintain and
cultivate the relationship to the customer at all appropriate levels, to
facilitate the successful delivery, operations, and services.
- To develop good
business relationship with the industry and other relevant stakeholders to
achieve goals most effectively as defined together with the Customer and
internally within the company.
- Manage the local
operation and supporting the proper set-up of local operating
infrastructure within budget and within agreed project timescales.
- Run and manage
the daily operations of the company ensuring delivery of services in
compliance with contractual obligations towards local customers and
project stakeholders. This involves running an operation of approximately
180 employees across the country.
- Fully
accountable for local P&L, operational KPI’s, customers and project
stakeholders’ relation management and satisfaction.
- Build and run a
substantial business, define, gain agreement to, and implement a strategy
to win additional business opportunities leveraging our solutions
portfolio and existing project/customer relation and bringing additional
profitable business to the Division.
- Develop skills
of local employees allowing them to contribute to other projects outside
the country.
- Liaise with the
Management and ensure coordination and alignment with the entity and
headquarters.
Key Accountabilities:
- General
Management of the entity and / or contract he has been assigned.
- Management of
all local operational and functional aspects through function leaders
within matrix organisation.
- Coordinate and
optimise the activities with his managers the operations and customer
- Service
requirements of the project, to fully meet contractual and internal KPI’s.
- Deployment of
any company systems as well as the cascading of all policies and ensure
compliance of the organization operations.
- Planning,
budgeting, P&L and other KPIs.
- Performance,
organization, resources, and assets.
- Customer
relationship (directly or through partners, agents, or consultants).
- Ensure the
Quality of Service rendered to the customer in all its aspects supported
by IMS.
- Supervise
resolutions of customer escalations.
- Supervise
customer service improvement.
- Company’s image
and compliance in the country.
- Sales objectives
on an on-going basis as well as renewal with the support of the Commercial
force
- Consolidate
reporting of its entity towards Regional Directors and Function Heads.
- Manage all EHS +
Security + all CSR (Corporate Social Resp.) aspects.
- Manage HR with
support of HQ HR, employee relation and industry relation.
- Ensure
responsibility for risk, crisis, business continuity management in
accordance with company policies and regulations.
- Supporting
Program Director for the local organization set up during project phase.
Requirements for the Position:
- Bachelor’s
degree in business related field, with an MSc as an added advantage.
- This role
requires a capable and experienced General Manager with at least 7 years
senior level experience.
- The successful
candidate will have the ability to identify critical business needs and
the leadership skills to put in place the resources, processes, and
measures to ensure business goals are met.
- This is a
systems integration business and candidates should have experience in a
project management driven business environment.
- The ability to
plan for long term growth whilst leading and delivering ongoing business
needs is critical.
- Winning
additional projects and business requires a strong customer-facing
orientation likely coupled with a sales and marketing orientation.
- The role has a
strong external face to existing and new customers, who are government
departments or potentially major brand owners, thus the individual has to
have a high level of stature, experience and credibility at these levels.
- He/she must also
be able to demonstrate a track record of success in building and gaining
profitable business in a highly political environment.
- This will
require a combination of excellent interpersonal skills, a coaching
mindset, a high level of integrity and strong performance orientation
which he/she must be able to instil into all those who support the
business.
- The nature of
the business is technical and complex, requiring speed and agility to
deliver customer solutions, a strong process mindset and the ability to
integrate cross functional activities to deliver customer requirements.
- Spoken and
written English is required.
N:B This role is open to Tanzanians nationals
How to Apply
If you are up to the challenge and possess the necessary
qualifications and experience; please send your CV only quoting the job title
on the email subject (General
Manager – Tanzania) to jobs@corporatestaffing.co.ke before 5th February 2024
