Administration Liaison Officer Job in Kenya

Key Responsibilities

Lead and coordinate daily clinic operations across all clinical and administrative functions.
Ensure efficient patient flow, scheduling and service coordination
Maintain adequate staffing levels and coverage
Supervise clinic staff to ensure patient-centered care that honors God.
Manage budgets, operational costs, and performance reporting.
Ensure compliance with Kenyan healthcare regulations and statutory requirements.
Act as liaison with SHA/KMPDC and other regulatory/government offices.
Oversee patient experience, complaints resolution, and service improvement.
Support licensing, inspections, and quality assurance processes.

Responsibilities/Duties

Ensure the clinic operates and provides safe, high-quality, patient-centered care within the designated operating hours at all times.
Monitor clinic utilization, volumes, and service demand
Ensure Standard Operating Procedures exist for all functions and services
Implement and monitor clinical protocols, infection prevention standards, medication safety practices.
Develop and grow referral pathways both into the AGC Tenwek Hospital Karen clinic as well as to the AGC Tenwek Hospital and CTC for additional healthcare as needed.
Ensure alignment with all hospital policies, protocols, and standards
Monitor staff attendance and absenteeism.
Ensure proper patient registration, eligibility verification, accurate coding and billing, and claims submission
Timely follow up on claim approvals and denials
Ensure proper billing procedures and financial integrity protocols
Work with clinic staff and patients and their families to handle any patient complaints
Ensure the clinic and its facilities, equipment, stationery like prescription notes used and other supplies are adequately branded,
Ensure all the required licenses are obtained, remain current and are displayed within the clinic premises,
Regularly review of quality standards and take necessary steps to ensure compliance of the clinic under various regulations, laws and authorities e.g. County Government, Licensing bodies
Ensuring that the clinic has the required medical equipment and optimal utilization and repair in case of breakdown or malfunction
Act as a liaison with insurance providers, regulatory bodies, and other key groups as needed.
Ensure all regulatory body guidelines are met for clinic care, pharmacy, radiology, and lab services
Ensure all staff at the clinic have up to date licenses and are in good standing
Oversee supply chain and resource management activities
Work closely with counterparts in the AGC Tenwek Hospital for continuous communication, resolution of issues, implementation of new policies, etc.
Maintain an excellence personal Christian witness and encourage the staff to share the gospel and the love of Christ freely