Our client International School of Advertising (ISA) is a leading institution in Kenya offering training in Brand Communications, including Advertising, Public Relations, and Digital Marketing. They are seeking a highly organized and customer-focused Administration & Customer Service Coordinator to support day-to-day operations and deliver an exceptional experience for students, trainers and stakeholders. This role is critical in ensuring smooth administrative processes, efficient learning delivery and strong relationship management.
Key Responsibilities
Administration
& Office Operations
- Oversee daily office operations including security, maintenance,
inventory, and records management
- Manage front office activities including receiving guests and
handling calls
- Coordinate internal and external communications (emails, memos,
enquiries)
Student Administration & Support
- Manage the full student admission and onboarding process
- Track attendance, performance reports, and student satisfaction
feedback
- Coordinate timetables, learning materials, and e-learning logistics
- Ensure timely communication to students on academic and
administrative matters
- Maintain accurate student records, databases, and reports
- Support certification processes, final projects, and student
placements
Trainer
Coordination
- Support trainer onboarding and ensure agreements (MOUs) are in place
- Coordinate training schedules, calendars, and communication
- Ensure timely submission and quality control of lesson plans and
materials
- Maintain organized records of training content and recordings
- Track trainer attendance and support invoice reconciliation
- Facilitate trainer feedback and continuous improvement initiatives
Certification
& External Body Coordination
- Act as liaison with certification bodies (e.g., CIM)
- Support students through certification processes and communicate
results
- Maintain certification performance records and reports
Customer
Care & Relationship Management
- Build and maintain strong relationships with students, trainers, and
stakeholders
- Handle enquiries, feedback, and complaints promptly and
professionally
- Monitor satisfaction levels and implement improvements
- Maintain accurate customer records and reports
- Drive engagement, referrals, and repeat business
General
Support
- Provide administrative support to finance (documentation, petty
cash, collections)
- Support marketing and other teams as needed
- Contribute to a collaborative, team-oriented environment
Qualifications &
Experience
- Bachelor’s degree in Business Administration or a related field
- Minimum of 3 years’ experience in an administrative or customer
service role
- Strong communication, organizational, and problem-solving skills
- High attention to detail with the ability to manage multiple
priorities
- Proficiency in Google Workspace and administrative systems
- Ability to use relevant AI tools
- Strong interpersonal skills with a customer-centric mindset
- Ability to work both independently and collaboratively
How to Apply
If
qualified and interested, please send your CV to Careers@fanisi.net by 1st
April 2026,
indicating ‘Administration & Customer Service Coordinator’ in the
subject line. Interviews are on a rolling basis. Only shortlisted candidates
will be contacted. Fanisi HR Solutions is an equal opportunity employer.
Job
Category: Administrative
Job
Type: Full
Time
Job
Location: Nairobi
KE
