Branch Manager – Kiambu Road
Key Responsibilities
Contributes
to the completion of the Sidian Bank Retail Operational plan by preparing and
implementing a branch business plan that encompasses strategies for performance
on branch growth objectives.
Prepares
the branch budget for approval and contributes to the overall control of
expenditure by monitoring costs and reporting on performance against budget
variations.
Sales & Business Development
Full
responsibility for all product lines and all sales and business development for
the entire branch business.
Develop
business opportunities and monitor business activities in line with the Bank’s
long-term strategic and annual business plans and ensure that the Bank remains
competitive and promptly reacts to changing market conditions and customer
needs.
Develop
and implement a branch turnaround strategy to ensure that at least the branch
is profitable.
Develop
a focused relationship management system, which increases the branch’s ability
to increase the flow of business and generate deposits, lending, and revenues
from existing and new customers in line with the enterprise strategy.
Enhance
the appropriate controls and monitoring mechanisms for the development of
high-quality lending.
Ensure
full compliance with the Bank’s Credit Policy, Central Bank of Kenya
guidelines, and appropriate provisions of the Banking Act concerning lending.
Enhance
relationship marketing and management – to establish, maintain, and enhance
relationships with customers and other partners, at a profit, so that both the
customer and bank objectives are met and achieved by a mutual exchange and
fulfillment of the brand promise.
Ensuring
compliance with the Environmental Social Management (ESM) policy and procedure
in day-to-day branch business.
Strategic Marketing
Embed
strategic marketing by focusing on how to develop a competitive advantage in
the changing marketplace and leveraging the bank’s distinctive capabilities to
drive value.
Enhance
creation by creating, communicating, delivering, and offering solutions that
have value for customers, shareholders, and partners.
Build
the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise
bank.
Understand
and provide clear direction to the branch based on market analysis of local
area consumer trends and competitor offerings.
Ensure
that merchandising materials are displayed according to guidelines.
Brief
staff on promotional and product launches; provide regular feedback on sales
performance.
Establish
relationships with key clients or business influencers in the local area,
including client entertainment within budget limits set by the business.
Support
product specialists and the sales team in marketing initiatives and other
products to local businesses.
Strategic customer
experience
Key
driver for not only customer satisfaction but building a base of promoters by
enhancing positive customer experience and advocacy to drive competitive
advantage, leading to faster organic growth and lower cost.
Create
a differentiated customer experience design, tailored to target customer needs
and optimize customer interactions with the brand, offerings, and touchpoints
to consistently deliver and make continuous improvements to the design.
Link
sales and service and embed customer service culture as the bedrock to grow the
balance sheet.
Branch Operations
Ensures
operations meet legislative and Sidian Bank policy requirements, including
health and safety requirements, by monitoring systems, procedures, and
workflows, and implementing corrective action.
Responsible
for all security procedures within the branch including opening procedures,
camera surveillance and maintenance, video monitoring, robbery, and fire drill
procedures.
Ensures
adequate cash levels to support operations.
Ensures
branch staff are adequately trained in KYC and AML and are adhering to the
prudential guidelines.
Leadership & People
Management:
With
the support of Human Resources, is responsible for the Human Resource
Management of the branch staff and consults with HR on clarity and
interpretation of the HR policy.
Contributes
to the ability of staff to meet performance objectives by providing day-to-day
supervision, training, and support and leading performance processes by Sidian
policies and procedures.
Responsible
for identifying and developing career path opportunities for staff.
Contributes
to the development of staff by assisting with the interpretation and
implementation of operational policies and procedures.
Responsible
for assigning tasks to staff, scheduling and monitoring work, and reviewing
results for timeliness, accuracy, and quality.
Contributes
to the flow of staff communications, by conducting regular staff meetings –
morning huddles and weekly progress meetings.
Encourages
staff to participate in internal and external training and development
opportunities as these arise and by individualized development plans.
Responsible
for the presentation and service standards of retail staff to ensure a
professional image is maintained with all clients.
Ensures
adherence to dress code, code of conduct, and HR policies and procedures and
follows laid down grievance and disciplinary procedures to ensure a conducive
work environment.
Responsible
for mentoring and coaching the retail team to enhance staff motivation, and
engagement and improve performance.
Decision Making Authority
Approval
on lending discretion as per lending policy.
Approval
of new accounts opened in the branch.
Approval
of exceptional requests concerning KYC on account opening.
Approval
on costs within set budgets e.g. taxi expenses, facilities maintenance, petty
cash spend, etc.
Approval
to spend on customer recovery within the budgeted limit.
Making
decisions on referrals for accounts under their codes.
Discretion
on resource allocation within the branches under approved headcount for optimum
productivity.
Qualifications
Academic Background
University
degree or above in a relevant business discipline e.g. business administration
or finance
Work Experience
At
least 10 years experience in retail banking and/or commercial banking including
a minimum of 5 years of proven and progressive management experience.
Skills & Competencies
Sound
knowledge of Retail Banking/SME products, services, and processes together with
exposure to retail banking branch operations or customer service delivery.
Profound
understanding of the retail market, key competitors, and offerings as well as
our competitive edges to win quality customers.
Thorough
understanding of CBK regulatory framework and pertinent regulations impacting
corporate customers.
Strong
leadership, marketing, sales, and management skills.
Highly
effective communicator with excellent interpersonal and motivational skills.
Solid
performance management and motivational skills.
Excellent
relationship-building and stakeholder management skills.
Strong
managerial, planning, analytical, decision-making, lateral thinking, and
project management skills
Professional Certification
Diploma
in Banking – AKIB/ACCA/CPA (K)
How To Apply
