Senior Business Analyst
Description
The
Business Analyst’s role is to elicit, analyse, document and validate the
business needs of stakeholders, be they customers or end users. This includes
interviewing stakeholders, gathering and compiling user requirements to
understand the technology solutions they need.
The
Business Analyst will also apply proven communication, analytical and
problem-solving skills to help the business make good technology decisions. The
Business Analyst will also be proactive by exploring Emerging technologies to
optimize business processes. The Business Analyst will play a pivotal role in
ensuring IT’s understanding of business requirements.
Majorly,
the BA acts as bridge between specific Business Units/subsidiaries and IT
Services, planning and coordinating operational activities by maximizing the
value provided by systems to that particular business unit or Subsidiary. In
addition, work with users to identify ways in which IT services can benefit
their business and define the detail of their requirement in terms of
functionality and performance.
Responsibilities:
Collaborate
with project sponsors to determine project scope and vision.
Clearly
identify project stakeholders and establish user classes, as well as their
characteristics.
Conduct
interviews to gather user requirements via workshops, questionnaires, surveys,
site visits, workflow storyboards, use cases, scenarios, and other methods.
Identify
and establish scope and parameters of requirements analysis on a
project-by-project basis to define project impact, outcome criteria, and
metrics.
Work
with stakeholders and project team to prioritize collected requirements.
Research,
review, and analyze the effectiveness and efficiency of existing
requirements-gathering processes and develop strategies for enhancing or
further leveraging these processes.
Maintain
an understanding of business’ processes and their IT needs.
Maintain
an awareness of current and emerging technologies.
Identify
opportunities where business objectives can be met by using IT.
Develop
and manage relationships with business and subsidiary management and assist all
levels within the business area to define their overall business requirements.
Provide
Business units/ Subsidiaries with advice, guidance and assistance in the
identification, selection, testing, and analysis of IT Services’ capabilities.
Work
with users to define the details of their requirements, in terms of
functionality and performance.
Support
introduction of new services
Documentation
design
Training
IT Services staff
Training
users and Service Delivery Group
Pro-active
identification of value-adding IT business solutions for the business units
he/she represents.
Ensure
business requests align with IT strategy and recommend IT solutions that will
maximize influence and business processes improvements.
Draw
out business prioritisation process – assist in ‘making the case’ for funding
and supporting stakeholder discussion leading to approval.
Represent
specific business user constituencies in developing SLAs ensuring that
realistic but robust requirements are submitted.
Produce
systems development specifications in alignment with expressed business needs.
Interact
within IT Services structure facilitating the understanding of specific
requirements and adequate packaging of service for represented
Business/Subsidiaries.
Monitor
overall and Business Unit/Subsidiary specific operational service performance
against SLAs within specific user constituencies.
Monitor
overall operational service performance against SLAs and trigger appropriate
actions in case of breach.
Monitor
overall application and functionality build, ensuring requirements are
implemented.
Manage
key stakeholders in IT and business community and ensure tight alignment of IT
initiatives with the business objectives.
Coordinate
communication strategies with end-users and business community.
Establish
(with Business and Technical Solutions) the best technical approach to deliver
cost-effective solutions satisfying the business requirements and needs.
Monitor
specific functionality build, ensuring requirements, budget and calendar are
respected.
Assist
with service release acceptance and user testing.
Voice
concerns and/or satisfaction of the user community with IT service, effectively
creating a continuous improvement circle.
Qualifications
Formal Qualifications:
First
degree in Business or ICT related discipline; MBA/CBAP is an added advantage.
Knowledge
of business modelling conventions and/or a mainstream software development
framework (e.g. AGILE, CMMI) are an advantage.
Years of Experience:
Minimum
of 5 years IT Service Delivery experience or Minimum of 3 years ICT Business
Analysis or Project Management experience for Financial Services solution
Provider
Knowledge
Business
Analysis
Financial
Services Industry Knowledge
Benefit
/ Value assessment
Customer
service
Decision
making
Problem
solving
Relationship
development
Technical
Architecture
Hardware
Software
Networks
Requirement
Specification
Business
Technology application
Interpersonal
relationship management
Data
gathering
Project
Lifecycle
System
Development Lifecycle Methodology
Technical
Documentation
Technology
Innovation
Process
analysis and design
Problem
solving
System
analysis
Team
skills
Skills
Excellent
written and oral communication skills.
Excellent
interpersonal skills.
Excellent
analytical and problem solving skills.
Excellent
negotiation skills
Strong
leadership, people management and supervisory skills
Attributes
Ability to make sound and logical judgments.
Demonstrated
leadership and personnel/project management skills.
Good
understanding of the organization’s goals and objectives.
Able
to conduct research into issues and products as required.
Ability
to prioritize and execute tasks in a high-pressure environment and make sound
decisions in emergency situations.
Ability
to present ideas in a user-friendly language.
Highly
self-motivated and directed.
Pay
attention to detail.
Proven
analytical and problem-solving abilities.
Strong
customer service orientation.
Experience
working in a team-oriented, collaborative environment.
How to Apply
