EMS Expansion Manager
Flare is a fast-growing
tech startup building the emergency response of the future. Our 24-hour
rescue.co Dispatch Centre provides life-saving services throughout Kenya and
our platform powers emergency response for SOS and EMS applications.
Over the last four years,
we’ve built and deployed a lifesaving platform that has reduced response times
by more than 80% and saved thousands of lives from previously impossible
situations. We are expanding our operations and looking for passionate,
hardworking, and effective team members to spearhead the growth of our
Kenya-wide response network.
The team: We are 30+
business & ops specialists, software engineers, and emergency dispatchers
based in Nairobi and operating throughout Kenya. We are a goal-driven and
results-oriented team focused on the continuous improvement of our technologies
and dispatch operations. We value agility, grit, and innovation.
Who you are:
You are an incredibly
social person who loves to build relationships. You wake up everyday with a
plan, and are inspired by the work that we do to improve emergency services and
care. Within a few weeks at a new job, you’ve networked your way through the
team, and become known as a friendly face throughout our EMS network. While you
can work in an office setting, you thrive in the field. Troubleshooting and
problem-solving comes naturally to you. You are looking for an opportunity to
bring your best to work every day, grow your career in new and diverse ways,
and contribute in a meaningful way.
What you’ll be doing:
- Building
relationships with our EMS community (building strong relationships with
ambulance crews, medical personnel, and administrative teams) and other
private and public sector partners like hospitals, County governments, and
NGOs.
- Coordinating
trips to different parts of the country and being in the field for
multiple weeks at a time.
- Pitching
the Flare platform and the amazing work we do to prospective EMS partners.
- Assessing
ambulance partners to determine the services that they can provide.
- Responding
to EMS partnership inquiries.
- Engaging
the EMS community and helping to build a sense of community.
- Working
with our dispatch team to resolve incidents, coach teams and maintain high
quality response.
- Sharing
all information, findings, and EMS partner data back with the broader team
and updating the customer relationship management (CRM) platform.
- Operate
various communication equipment and technologies including computers,
radio calls, mobile/ landline phone systems, and web platforms and tools.
- Coaching/training
the teams on platform protocols for quality response.
- Participate
and make presentations in conferences, working meetings, round-table
discussions, etc.
Basic requirements for
the role:
- The
ability to build and develop relationships
- Flexibility
and passion for travel, this job requires you to travel, and is based in
the field throughout Kenya.
- Extremely
strong communication skills
- Excellent
listening and critical thinking skills, and a passion for understanding
people and teams
- Computer/digital
savviness and comfort with new technologies
Things that will make
you stand out:
- Experience
in emergency medicine and services (paramedic, nurse, midwife, doctor)
- Experience
working in the field and traveling throughout Kenya
- Experience
in sales or marketing
- Experience
in project coordination and project management
How To Apply:
Use the button below to
submit your application. Please include the following:
- A
1-page resume (PDF) that highlights your most relevant achievements in
each role. We will not accept any resumes
over 1-page.
- A
1-minute video answering the question “What did you do today”? The application form will allow
you to record and upload a video.
What we offer:
- A
highly collaborative team environment that will support your professional
and personal growth.
- Healthcare
cover.
- Work
alongside great talent.
- A
culture of learning and innovation.
- Opportunities
for career growth and training.
- Interaction
with industry leaders and forward-thinking people.
- A
chance to make a social difference.
- Overall
fun company.
