Emergency Dispatcher
Flare is a fast-growing
tech startup building the emergency response of the future. Our 24-hour
rescue.co Dispatch Centre provides life-saving services to hundreds of
thousands of Kenyans and our platform powers emergency response for SOS and EMS
applications.
Our vision is that no
matter where you are, or who you are, emergency response is only minutes away.
Over the last four years, we’ve built and deployed a lifesaving platform and
assembled the largest network of ambulances and first responders in East
Africa. Our platform has reduced response times by more than 80% and saved
thousands of lives from previously impossible situations. We are expanding our
operations and looking for passionate, hardworking, and effective team members
to spearhead this next phase of growth.
The team: We are 30+
business & ops specialists, software engineers, and emergency dispatchers
based in Nairobi and operating throughout Kenya. We are a goal-driven and
results-oriented team focused on the continuous improvement of our technologies
and dispatch operations. We value agility, grit, and innovation.
Who you are: You want to wake up every day and make a difference in the lives of strangers who are counting on you to get them through a crisis. You have been known to remain calm under the greatest pressure, consider yourself a team player, understand that multitasking and attention to detail are not just buzzwords, and embrace new technology. You are looking for an opportunity to bring your best to work every day, grow your career in new and diverse ways, and contribute in a meaningful way.
What you’ll be doing:
- Be
a part of our team of world-class Emergency Response Operators (hERO) that
run our 24/7 dispatch center
- Respond
to all emergency calls; quickly evaluate the situation and take
appropriate action.
- Use
the information collected from the caller and send it to the first
responder response team.
- Provide
essential medical instructions to callers and patients in emergency
situations until the emergency responders and/or ambulance providers
arrive on the scene.
- Monitor
and maintain the location of various first response vehicles using a tech
platform.
- Coordinate
for the admission of patients to the hospital by informing the hospital of
the state of the patient and confirming bed availability.
- Enter
all data into the Flare platform and document and report on each call and
case handled by keeping a log of all calls received, relevant call
information like medical history, and any care provided.
- Summarize
results on a monthly basis in a report to management highlighting trends,
any issues, and suggestions for improvement.
- Operate
various communication equipment and technologies including computers,
radio calls, mobile/ landline phone systems, and web platforms and tools.
- Perform
other duties as required which may include and as you identify to improve
the entire process. This may include data management and entry of
ambulance and hospital data, relationship management with ambulance
providers and hospitals, and additional skills training.
- Identify
and develop new protocols as needed in addition to providing real-time
feedback and communication post dispatches around existing protocols to
further improve upon them.
Basic requirements for
the role:
- The
ability to remain calm under pressure
- Extremely
strong oral and written communication skills
- Exceptional
active listening skills
- The
ability to stay focused yet be able to juggle many ongoing tasks
- Excellent
customer service skills
- Computer
savviness
- Ability
to blind type at a speed of at least 35 wpm
Things that will make
you stand out:
- Experience
in emergency medicine ( paramedic, nurse, doctor), critical care / ICU
nurse, mental health or palliative care
- Experience
in fire fighting or security response
- Experience
in aeromedical evacuations and coordination
- Active
certification in BLS and ACLS
How To Apply:
Use the button below to
submit your application. Please include the following:
- A
1-page resume (PDF) that highlights your most relevant achievements in
each role. We will not accept any resumes over 1-page.
- A
1-minute video answering the question “What did you do today”. The
application form will allow you to record and upload a video.
